Junior Account Manager Lawrenceville

Doka GmbH; Lawrenceville (GA); On-site; USD 45,000 - 68,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k retirement plan

Job summary

Doka USA is seeking a motivated Junior Account Manager to support sales and client relationships in the formwork industry. You will assist in proposals, track project timelines, and coordinate with engineering, logistics, and field services to ensure customer satisfaction.

This role offers growth within a global leader in formwork solutions, requires 1–2 years in sales support or customer service, and travel to client sites as needed. Strong communication and CRM proficiency are essential.

Qualifications

• Bachelor’s degree or equivalent experience in a related field.
• 1–2 years in sales support, account management, or customer service in construction or formwork industry.
• Strong communication, interpersonal skills, and customer-focused mindset.
• Proficient with CRM tools and Microsoft Office; able to travel to client sites.

Responsibilities

• Assist in managing a portfolio of clients, maintaining regular communication, and meeting their needs.
• Serve as primary contact for client inquiries and provide timely project updates.
• Collaborate with senior account managers to prepare accurate proposals, quotes, and timelines.
• Identify upsell opportunities to improve project outcomes.
• Coordinate with engineering, logistics, and field services for smooth execution.
• Track project timelines and ensure timely delivery of materials and services.
• Conduct market research on industry trends and client developments.
• Identify new business opportunities within assigned region or client base.
• Maintain accurate CRM records and generate management reports.

Skills

CRM tools

Microsoft Office

Communication skills

Organization & multitasking

Travel readiness

Reading drawings/blueprints

Customer-focused mindset

Team collaboration

Education

Bachelor’s degree in Business/Construction Management/Engineering or related field

Tools

CRM tools

Microsoft Office

Job description

Doka USA is proud to be Certified™ by Great Place to Work®!We are committed to fostering a supportive work environment where all of our team members can thrive. As one of the world’s leading companies for developing, manufacturing, and distributing formwork solutions for the construction sector, Doka employs more than 9,000 people in over 58 countries and is part of the family-owned Umdasch Group.

We Make It Work.

Job Description

Summary of Position We are seeking a motivated and detail-oriented Junior Account Manager to support our sales and account management efforts in the formwork and shoring industry. This individual will play a key role in building and maintaining client relationships, assisting in the sales process, and ensuring customer satisfaction. The ideal candidate will have strong communication skills, a proactive attitude, and a desire to grow within the company.

Responsibilities

• Assist in managing a portfolio of clients, maintaining regular communication, and ensuring their needs are met.
• Act as a primary point of contact for client inquiries and provide timely updates on project progress.
• Collaborate with senior account managers to prepare and deliver accurate proposals, quotes, and project timelines.
• Identify opportunities to upsell products and services that enhance project outcomes.
• Coordinate with internal teams, including engineering, logistics, and field services, to ensure smooth execution of client projects.
• Track and manage project timelines, ensuring materials and services are delivered on schedule.
• Conduct market research to stay informed on industry trends, competitor offerings, and client developments.
• Identify potential new business opportunities within the assigned region or client base.
• Maintain accurate client records in the CRM system, including project updates, communications, and sales forecasts.
• Prepare reports for management on account activities, sales performance, and client feedback.

Qualifications

• Bachelor’s degree in Business, Construction Management, Engineering, or a related field (or equivalent experience).
• 1-2 years of experience in sales support, account management, or customer service, preferably within the construction or formwork and shoring industry.
• Strong communication and interpersonal skills with a customer-focused mindset.
• Proficiency in CRM tools and Microsoft Office (Word, Excel, PowerPoint).
• Strong organizational and multitasking abilities, with attention to detail and the ability to meet deadlines.
• Willingness to travel to job sites and client meetings as needed.
• Knowledge of formwork, shoring, or scaffolding systems and related construction processes.
• Experience reading construction blueprints and technical drawings.
• Proven ability to manage multiple projects in a fast-paced environment.

Additional Information

Dokaoffers terrific career opportunities, competitive compensation, comprehensive benefits including medical, dental, vision, Flexible Spending Account, company paid life insurance, supplemental voluntary term life insurance, 401k retirement plan (Roth and Non-Roth), short-term disability, AFLAC policies, paid time off(sick/personal,vacation, floating holiday and company paid holidays)and an exciting opportunity to join as a member of Doka's team.

Doka USA, Ltd. isan equal opportunity employer, and all qualified applicants will receive consideration for employmentwithout regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

If you are interested and have a strong competitive drive, positive attitude, a desire to learn and grow from your experiences, then this is your opportunity to make an immediate difference.

External candidates must be authorized to work for any employer in the USA.

At Umdasch Group, we are convinced that diverse teams drive performance and are key to our global success. It’s their attitude and their contributions that matter.Regardless of any personal characteristics, people who share our values and are committed to working passionately towards our common goals will find space to grow.

We believe in – and are committed to – equal opportunities for everyone.