Junior Account Manager - ERP

Shelby American, Inc.; Latham (NY); Remote; USD 50,000 - 60,000; Full time

Job summary

Join a dynamic and innovative B2B SaaS company as a Junior Account Manager, where you will support customer relationships and drive sales in the construction and engineering sectors. This fully remote position offers an exciting opportunity to grow within a supportive team while helping clients optimize their software solutions. With a focus on continuous learning and personal development, you will play a crucial role in managing a portfolio of clients and achieving sales targets. If you are a motivated individual with a passion for technology and customer success, this role is perfect for you.

Benefits

22 days paid time off

401(k) with 5% company match

Short-term and long-term disability insurance

Parental leave

Flexible work environment

Qualifications

• Motivated self-starter with experience in B2B sales or account management.
• Excellent communication and time management skills are essential.

Responsibilities

• Manage customer relationships and drive customer satisfaction.
• Achieve sales targets for software licenses and services.

Skills

B2B sales

account management

customer-facing roles

communication skills

time management

relationship building

persuasive skills

Education

Bachelor's degree

Tools

Salesforce

Microsoft Office

Marketo

Job description

Fully Remote • Remote Worker - Home Based Worker

Description

Love Work. Love Life. Be You.

Join the Access family and see how we make software ideas become a reality! Our core values of ‘love work, love life’ have been central to our success and we’re looking for people to join us who share our passion for making things better every day.

What are we all about?

The Access Group is a leading provider of business management software to small and mid-sized organizations in the UK, Ireland, USA and Asia Pacific. A dynamic and innovative B2B SaaS company, Access is dedicated to delivering software solutions that help our more than 100,000 customers across commercial and non-profit sectors become more productive and efficient.

With 20+ years of uninterrupted growth, we are seeking a Junior Account Manager to support our growing Americas region.

About You:

This is an exciting opportunity for a motivated and enthusiastic individual looking to develop their career in account management within the SaaS/software industry and Access’ Construction ERP division. You’ll have the chance to work with a dynamic team and be involved in key customer relationships, helping businesses optimize their solutions. If you’re a self-starter, eager to learn, and thrive in a fast-paced environment, this role is perfect for you.

As a Junior Account Manager, you’ll gain invaluable experience working with a broad range of customers, from building rapport to identifying new opportunities and ensuring client success. This role offers a chance to grow, contribute to a supportive team, and make an impact within a company that values continuous learning and personal development.

Day to day, you will:

1. Be a customer-centric account manager/relationship manager with industry knowledge &/or preferred domain expertise in the area of Software as a Service (SaaS) Business Solutions – Construction; Engineering, Home Building and Service Sectors or alternatively someone with a strong background in other SaaS business solutions.
2. Develop an in-depth understanding of the Customers’ business & identify upsell & cross opportunities across the Access Solution Portfolio’s (software, services & support).
3. Manage a portfolio of existing customers to build relationships with all levels of contacts & drive Customer Satisfaction.
4. Achieve a sales target for software licenses, annual software maintenance and annual bureau processing alongside annual consultancy targets.
5. Build solution sales capability & become accredited across the relevant Access portfolio.
6. Build solution knowledge & be responsible for preparing & delivering your own customer proposals with support from the pre-sales team either remotely or on customer site.
7. Manage the end-to-end pipeline building & sales process from RFI, RFP, presentation, negotiation and contracting.
8. Work with and support the Support & Services team to maximize customer experience and value realized from the solution.
9. Support the marketing and customer engagement – e.g. webinars, events, case study creation, attend exhibitions or attend meetings in support of other salespeople. Use these assets to self-generate leads & opportunities.
10. Use the Access toolset to maximize customer engagement and provide regular reporting – Salesforce, Marketo & Customer Success Portal.
11. Ability to work dynamically and at pace to grow as new products or new acquisitions are added to the portfolio.

Your skills and experience will include:

Required:

1. A motivated self-starter, who consistently demonstrates an enthusiastic, never give up attitude & entrepreneurial spirit.
2. Experience in B2B sales, account management, or customer-facing roles, ideally within construction or SaaS/software industries.
3. Exposure to working in a larger IT or technology company, or an interest in developing skills in a fast-paced, growing organization.
4. Able to work under own initiative and as part of a team.
5. Self-motivated with excellent time management skills and a strong ability to prioritize effectively.
6. Persuasive and compelling in expressing ideas and concepts.
7. Excellent communication skills, telephone, email, written and presentations.
8. Ability to build rapport at all levels of an organisation.
9. Proven ability to develop positive relationships, co-operation with, and support for colleagues and clients.
10. Demonstrates a commitment to development and lifelong learning both for yourself & the team.
11. Acts with integrity, loyalty and honesty.
12. Proficiency with Microsoft Office; familiarity with Salesforce, social selling, or market mapping is a plus.

Applicants must be eligible to work in the U.S. without sponsorship from the employer (e.g., H1-B visa) for this opportunity.

What does Access offer you?

We are a growing software company, and we deliver what we say we do! We take the development of our people seriously and we will work with you to carve out your success plan and provide opportunities to accelerate your career and make a real difference.

If you join our team, you’ll soon discover that we excel at building strong, enduring relationships, including those with our employees. On top of a competitive salary, you’ll receive the following benefits and much, much more:

1. 22 days paid time off
2. 401(k) with 5% company match
3. Short-term and long-term disability insurance
4. Parental leave for birthing and non-birthing parents
5. Flexible work environment

Compensation: The anticipated base salary range for this position is $50,000 to $60,000 annually, with additional On Target Earnings (OTE). Final compensation will be determined based on a variety of factors, including location, qualifications, experience, and skill set. Any compensation outside the stated range will be determined in accordance with applicable laws and company policy.

The Access Group is committed to a diverse and inclusive workplace and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable federal, state, or local law.

Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let’s make a difference together.