Junior Account Manager

WorldStrides; United States; Hybrid; USD 40,000 - 60,000; Full time

Job summary

WorldStrides, a leader in educational travel, is seeking an Associate Account Manager to enhance tour planning and provide customer service. The role involves coordinating with Program Leaders and Account Managers, ensuring excellent service delivery in a dynamic environment. Ideal candidates will have 2-3 years of office experience and strong organizational skills. The company values diversity, inclusion, and sustainable practices in education.

Benefits

Excellent medical, dental, and vision coverage

Tuition reimbursement up to $5,250 annually

Flexible work schedule

1 paid volunteer day & 25 PTO days

Encouraged participation in Employee Resource Groups

Employee Assistance Program (EAP)

Qualifications

• 2-3 years experience in an office environment.
• Excellent organizational and time management skills.
• Ability to work under pressure with a positive attitude.

Responsibilities

• Assist in tour planning and maximize registrations.
• Maintain documentation and manage room lists process.
• Provide excellent customer service and support Account Managers.

Skills

Time Management

Organizational Skills

Interpersonal Skills

Attention to Detail

Verbal Communication

Education

High School Diploma or equivalent

Tools

Excel

Job description

2 days ago Be among the first 25 applicants

Company Introduction

WorldStrides is the global leader in educational travel and experiential learning. The company was founded in 1967 to provide middle school travel programs to Washington, D.C. and has grown to provide a wide range of programs for more than half a million students annually to over 100 countries around the world. WorldStrides offers experiential learning programs in educational travel, performing arts, language immersion, career exploration, service-learning, study abroad, and sports. Each of these experiences helps students to see beyond the classroom and to see the world – and themselves – in new ways.

Company Introduction

WorldStrides is the global leader in educational travel and experiential learning. The company was founded in 1967 to provide middle school travel programs to Washington, D.C. and has grown to provide a wide range of programs for more than half a million students annually to over 100 countries around the world. WorldStrides offers experiential learning programs in educational travel, performing arts, language immersion, career exploration, service-learning, study abroad, and sports. Each of these experiences helps students to see beyond the classroom and to see the world – and themselves – in new ways.

Job Description

Work in partnership with Account Managers in tour planning and maximizing registrations. This includes building relationships with Program Leaders, working with other WorldStrides departments to provide the best customer service and tour product possible, and assisting the Account Managers in aspects of account correspondence. To function as a contributing member of the customer service team through open exchanges, assisting other team members as needed, and a solid partnership with the Account Managers. Ultimately, to have the skills and knowledge to function as Account Managers in their absence and provide excellent customer service exhibit professionalism (confidentiality, positive attitude, consistent promptness, and active support) with company goals. To serve in additional functions on an as-needed basis, possibly in other departments, during periods of non-travel to further the WorldStrides mission statement.

Responsibilities

• Remain organized and properly plan activities using an Excel Group Sheet to track the timing and completion of all activities that must be done for each group.
• Update, track and advise Account Managers of upcoming tasks using an Excel Group Sheet.
• Provide weekly regular for Account Managers (electronic version).
• Maintain accurate and up-to-date documentation.
• Manage room list process understand company policies and communicate them to the Program Leaders.
• Assist the customer in completing room list.
• Complete data entry of room list in the system.
• Manage pre-tour details educate the customer on timetable and policies.
• Program Information Letter, mailing create customized documents with school travel information.
• Program Leader Final packet, send pre-trip materials sent to school prior to departure of program.
• Discovery Journals, sending educational materials to school prior to departure coordinate shipping with Fulfillment Center.
  
  

Qualifications

• 2-3 years’ experience handling multiple tasks in an office environment.
• Excellent time management and organizational skills; strong attention to detail and interpersonal skills, with a positive, solution-oriented attitude.
• Good verbal skills, with a clear and professional telephone demeanor.
• Ability to work under pressure in an office environment, with a willingness to expand time commitment when necessary.
• Demonstrate initiative and eagerness to learn new skills to enhance job effectiveness.
• Typing and computer experience is needed.
• Must be able to visually proof documents and input data into a computer.
  
  

Work Perks

• Fun & driven environment.
• Excellent medical, dental, and vision coverage, life, accidental death and dismemberment, accident, critical illness, and disability insurance.
• +10% of gross salary as food stamps.
• 1 paid volunteer day & 25 PTO* days to start – accrue up to 28 over 3 years, 4 mental health days, and 5 bereavement days.
• Statutory Holidays by Mexican Federal Labor Law.
• Tuition reimbursement up to five thousand, two hundred fifty dollars annually or one thousand dollars towards professional certification annually.
• Flexible work schedule providing on-site and hybrid opportunities.
• Encouraged participation in our Employee Resource Groups and Diversity, Equity, & Inclusion council.
• Fitness opportunities.
• Employee Assistance Program (EAP)
• Paid statutory parental leave.
  
  

WorldStrides, a global organization, is committed to educate and serve communities worldwide. Our commitment is fueled by the passion of our team members and partners to make experiential learning accessible, while also being socially, environmentally, and ethically responsible. Together, we accomplish this by investing in initiatives to promote inclusion, diversity, and sustainability.

As an Equal Opportunity Employer, WorldStrides is committed to building a diverse workforce, supported by an environment that promotes inclusion and belonging. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

WorldStrides will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, J-1, H-1, H-2, L, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire. Select seasonal roles may consider students on J-1 or F-1 visas.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Industries

  Translation and Localization

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