Junior Account Manager

North Rising Star; Saint Louis Park (MN); On-site; USD 40,000 - 56,000; Full time

Job summary

North Rising Star is seeking a Junior Account Manager to be the first point of contact for new customers, addressing queries and boosting client satisfaction. You will use strong communication to identify client needs and represent the company positively.

Previous customer service experience is an advantage as you contribute to building profitable, long-term client relationships and help achieve business objectives.

Qualifications

• Proven work experience as a Junior Account Manager or relevant sales role.
• Strong communication and interpersonal skills.
• Ability to understand customer needs and translate to solutions.
• Excellent time management and problem-solving abilities.

Responsibilities

• Gather information on assigned clients.
• Contact clients to understand their needs and provide after-sales support.
• Retain customers by ensuring prompt and accurate answers to queries.
• Build strong client relationships through regular communication and updates.
• Report on the status of accounts and opportunities to improve satisfaction.
• Promote company products and services to existing customers.

Skills

Customer service

Communication skills

Time management

Negotiation

Professionalism

Education

High school diploma or equivalent

Job description

We are looking for a Junior Account Manager to act as the first point of contact with new customers, answer their queries and increase client satisfaction.

If you enjoy coming up with effective solutions and working toward achieving goals, this job is right for you. You will use your communication skills to identify and address clients’ needs while representing our company in a positive way. Previous customer service experience will be an advantage.

Ultimately, you will contribute to building profitable, long-term relationships with our clients to reach our business objectives.

Responsibilities

• Gather information on assigned clients
• Contact clients to understand their needs
• Provide after-sales support to retain customers
• Ensure prompt and accurate answers to clients’ queries
• Build strong client relationships, through regular communication
• Report on the status of accounts
• Suggest company products/services that maximize client satisfaction
• Communicate product and pricing details clearly
• Promote new products/services to existing customers

Requirements and skills

• Proven work experience as a Junior Account Manager or relevant sales role
• Understanding of sales principles and ability to deliver excellent customer experience
• Strong (verbal and written) communication skills with an ability to build relationships
• Effective presentation and negotiation skills
• High degree of professionalism
• Good time-management skills with a problem-solving attitude