Junior Account Manager

NXTWave Financial; Orlando (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

NXTWave Financial is seeking a Junior Account Manager to be the first point of contact for new customers, answering queries and boosting satisfaction. You will identify client needs through effective communication and work to build profitable, long-term relationships, representing the company positively.

Previous customer service experience is advantageous as you help to understand clients and promote suitable products and services to meet business objectives.

Qualifications

• Proven work experience in a junior account or sales role.
• Strong verbal and written communication to address client needs.
• Ability to build and maintain client relationships.
• Effective presentation and negotiation skills.
• High degree of professionalism and time-management.
• Customer-focused mindset and goal-driven attitude.

Responsibilities

• Gather information on assigned clients
• Contact clients to understand their needs
• Provide after-sales support to retain customers
• Ensure prompt and accurate answers to clients’ queries
• Build strong client relationships, through regular communication
• Report on the status of accounts
• Suggest company products/services that maximize client satisfaction
• Communicate product and pricing details clearly
• Promote new products/services to existing customers

Skills

Verbal communication

Written communication

Relationship building

Negotiation

Time management

Problem solving

Job description

We are looking for a Junior Account Manager to act as the first point of contact with new customers, answer their queries and increase client satisfaction.

If you enjoy coming up with effective solutions and working toward achieving goals, this job is right for you. You will use your communication skills to identify and address clients’ needs while representing our company in a positive way. Previous customer service experience will be an advantage.

Ultimately, you will contribute to building profitable, long-term relationships with our clients to reach our business objectives.

Responsibilities

• Gather information on assigned clients
• Contact clients to understand their needs
• Provide after-sales support to retain customers
• Ensure prompt and accurate answers to clients’ queries
• Build strong client relationships, through regular communication
• Report on the status of accounts
• Suggest company products/services that maximize client satisfaction
• Communicate product and pricing details clearly
• Promote new products/services to existing customers

Requirements and skills

• Proven work experience as a Junior Account Manager or relevant sales role
• Understanding of sales principles and ability to deliver excellent customer experience
• Strong (verbal and written) communication skills with an ability to build relationships
• Effective presentation and negotiation skills
• High degree of professionalism
• Good time-management skills with a problem-solving attitude