Jr UCaaS Engineer

Myldi; New Jersey; On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Training and certification opportunities

Clear growth path into mid/senior roles

Job summary

Myldi is looking for a Junior UCaaS Engineer to join their team in New Jersey. In this hands-on, field-oriented role, you will support the deployment of cloud-based voice and collaboration solutions across client environments. The ideal candidate should have 1–3 years of experience in IT or telecom and a basic understanding of networking and VoIP fundamentals. Responsibilities include deploying UCaaS systems and providing customer support during installations. The typical base salary for this role is between $55,000 and $65,000.

Qualifications

• 1–3 years of experience in IT, telecom, or AV/UC environments preferred.
• Basic understanding of networking fundamentals.
• Comfortable working on-site and client‑facing.

Responsibilities

• Deploy and support UCaaS systems including VoIP phones.
• Assist with on-site installations across NJ.
• Troubleshoot call quality issues like latency and jitter.

Skills

Networking (IP, DHCP, DNS)

VoIP fundamentals (SIP, RTP)

Troubleshooting mindset

Client-facing comfort

Tools

Elevate

Zoom

Job description

LDI Connect is a high-performing technology services company with a proven track record of creating rewarding careers.

LDI Connect is seeking a Junior UCaaS Engineer to support the deployment and ongoing support of cloud-based voice and collaboration solutions across New Jersey.

This is a hands‑on, field‑oriented role–ideal for someone early in their career who wants real exposure to UCaaS, VoIP, and conference room technology in live client environments.

You’ll work with platforms including Elevate and Zoom, supporting both phone systems and modern meeting spaces (Zoom Rooms, etc.).

What You’ll Do

• Deploy and support UCaaS systems (VoIP phones, soft clients, conference room systems)
• Assist with on‑site installations across NJ
• Configure users, devices, and call flows
• Troubleshoot:
  • Call quality issues (latency, jitter, packet loss)
  • Device registration / provisioning
  • Network connectivity issues
• Support Moves/Adds/Changes (MACDs)
• Assist with MTR & Zoom Room setups and testing
• Work directly with clients during installs and support calls
• Document work performed and follow internal standards

What We’re Looking For

• 1–3 years of experience in IT, telecom, or AV/UC environments (preferred)
• Basic understanding of:
  • Networking (IP, DHCP, DNS)
  • VoIP fundamentals (SIP, RTP)
• Comfortable working on‑site and client‑facing
• Strong troubleshooting mindset
• Valid driver’s license (NJ travel required and some NY 1–2 times/week)

Nice to Have

• Experience with Elevate or similar UCaaS platforms
• Exposure to ZoomRooms or Teams Rooms
• Basic switching knowledge (VLANs, PoE)
• AV or low‑voltage installation experience

Why Join LDI Connect

• Real‑world exposure to enterprise UCaaS and AV deployments
• Clear growth path into mid/senior engineering roles
• Work on modern collaboration technologies
• Training and certification opportunities

The typical base salary for this role is between $55,000 and $65,000. The offered base salary will depend on experience.

LDI Connect and affiliates provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.