Jr. Systems Administrator/IT Support Engineer

AV Squad; Los Angeles (CA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Employee-owned

Job summary

AV Squad, a 100% employee-owned creative advertising agency, is seeking a Junior Systems Administrator / IT Support Engineer in Los Angeles. You will deliver end-user support across Windows and macOS, assist with server and network maintenance, and contribute to technology projects in a creative agency setting.

The role emphasizes strong communication, problem-solving, and ownership, with growth into systems administration responsibilities while collaborating with the IT team and supporting

Qualifications

• 3+ years of professional IT support experience.
• Working knowledge of Windows and macOS operating systems.
• Experience installing, configuring, and troubleshooting computers, peripherals, software, and network connectivity.
• Foundational knowledge of systems administration, including identity and access management, permissions, endpoint management, patching, backups, and system monitoring.
• Foundational knowledge of networking concepts: TCP/IP, DNS, DHCP, VLANs, Wi-Fi, switching, firewalls.
• Strong verbal and written communication skills; ability to explain technical issues to non-technical users.
• Organizational skills to balance requests, maintenance, and deadlines.

Responsibilities

• Provide in-person, remote, and phone support for Windows and macOS.
• Troubleshoot and resolve hardware, software, OS, account, connectivity, and application issues.
• Assist with administration and maintenance of servers, storage, user accounts, permissions, and endpoint tools.
• Monitor and maintain network equipment and connectivity (switches, APs, firewalls).
• Support creative workflows using Adobe Creative Cloud apps.
• Participate in system upgrades, deployments, and IT projects.
• Document system configurations, procedures, and project work.
• Identify recurring issues and suggest improvements.
• Assist with patching, backups, access management, and maintenance.
• Participate in on-call rotation for after-hours support.

Skills

Windows OS

macOS

IT Support

Networking

Adobe CC

Troubleshooting

Communication

Tools

Microsoft 365 / Google Workspace

Endpoint Management

Help Desk / Ticketing

Job description

About AV Squad

AV Squad is a 100% employee-owned creative advertising agency specializing in entertainment marketing. Since our inception in 2004, our goal has remained unchanged: We strive to create outstanding, attention-grabbing content that tells an effective story. Our work resonates with today's clever and diverse audiences. We believe in our work and love what we do. We pride ourselves on our congenial, collaborative culture and on creating an environment where creativity flourishes. Our passion for our work and commitment to our clients have positioned AV Squad as an industry leader.

If you have what it takes to work in our extraordinary environment and deliver extraordinary work, we want to hear from you.

Position Summary

AV Squad is seeking a customer-focused Junior Systems Administrator / IT Support Engineer to join our IT team. This position combines advanced end-user support with systems administration, network maintenance, and technology project work. As a member of the general support team, this person will manage requests ranging from everyday technical issues to troubleshooting complex escalations. The ideal candidate is an established IT support professional looking to grow into systems administration responsibilities — a natural problem solver, strong communicator, and self-starter who can take ownership of assigned work while collaborating closely with the rest of the IT team. Experience supporting creative professionals in an advertising, post-production, design, VFX, or similar environment is highly valued.

Schedule: 10:00 a.m.–7:00 p.m., with occasional schedule adjustments for early-morning maintenance windows

Essential Functions and Key Responsibilities

• Provide in-person, remote, and phone support for employees using Windows and macOS systems.
• Troubleshoot and resolve hardware, software, operating system, account, connectivity, and application issues.
• Assist with the administration and maintenance of servers, storage systems, user accounts, permissions, endpoint management tools, and other core IT services.
• Monitor and maintain network equipment and connectivity, including switches, wireless access points, firewalls, and related infrastructure.
• Support creative and post-production workflows, including Adobe Creative Cloud applications and associated hardware.
• Participate in system upgrades, equipment deployments, office changes, infrastructure improvements, and other technology projects.
• Document system configurations, troubleshooting procedures, technical standards, and completed project work.
• Identify recurring issues and recommend improvements to systems, processes, and the overall user experience.
• Assist with patching, system updates, access management, backups, and other operational and security-related maintenance.
• Participate in an on-call rotation for after-hours support and scheduled weekend maintenance.

Qualifications

• Three or more years of professional IT support experience and 1 year or more of Systems Administration Experience including responsibility for issues beyond basic help desk troubleshooting.
• Working knowledge of Windows and macOS operating systems.
• Experience installing, configuring, and troubleshooting computers, peripherals, software, and network connectivity.
• Foundational knowledge of systems administration, including identity and access management, permissions, endpoint management, patching, backups, and system monitoring.
• Foundational knowledge of networking concepts, including TCP/IP, DNS, DHCP, VLANs, Wi-Fi, switching, and firewalls.
• Ability to investigate complex issues methodically, identify root causes, and determine when escalation is appropriate.
• Strong verbal and written communication skills, with the ability to explain technical issues to both technical and non-technical users.
• Strong organizational skills and the ability to balance support requests, maintenance responsibilities, and project deadlines.
• A collaborative, service-oriented approach, and willingness to remain involved in general user support.
• Ability to lift and move equipment weighing up to 50 pounds.

Preferred Skills and Experience

• Experience supporting users in an advertising, creative agency, post-production, editorial, graphic design, or VFX environment.
• Experience supporting Adobe Creative Cloud applications, especially Premiere Pro, Photoshop, Illustrator, and InDesign.
• Exposure to Microsoft 365 or Google Workspace administration.
• Experience with endpoint management, remote monitoring, help desk ticketing, documentation, or asset-management platforms.
• Familiarity with virtualization, shared storage, backup systems, or cloud-based infrastructure.
• Basic scripting or automation experience using PowerShell, Bash, Python, or a similar tool.
• Relevant technical certifications are helpful but not required.