Jr. Network & Technical Support Specialist

TEKsystems

New York (NY)

On-site

USD 28,000 - 34,000

Full time

14 days+

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Job summary

TEKsystems is seeking a Technical Support and Jr. Networking Specialist to contribute to the troubleshooting of laptops, PCs, Windows devices, mobile devices, iPads, and related technologies.

The candidate will report to an on-site IT team lead who supports this team, and must communicate well with end users to deliver strong customer service. This entry/intermediate role is fully onsite in White Plains, NY, with a Monday–Friday schedule.

Qualifications

2-4 years of enterprise experience providing help desk, desktop, or technical support to end users.
Experience working with a ticketing system.
Experience working with Active Directory.
Certifications are not mandatory but A+ is nice to have.

Responsibilities

Troubleshoot laptops, PCs, Windows devices, mobile devices, and related hardware and software.
Provide on-site IT support and excellent customer service to end users.
Collaborate with the on-site IT team lead and use the ticketing system to manage requests.

Skills

Windows support

Ticketing system

Office 365

Desktop support

Hardware troubleshooting

Software troubleshooting

Active Directory

Job description

Job Description

ALL APPLICANTS MUST HAVE A PERSONAL VEHICALE AND BE COMFORTABLE WORKING FULLY ON SITE (Monday - Friday)

*** this is a fully on site opportunity in Westchester County ***

Description

Our client is looking for a Technical Support and Jr. Networking Specialist who contribute to the software and hardware troubleshooting of equipment which includes but is not limited to laptops, PCs, Windows Devices, Mobile Devices, iPads, and various other technologies. This candidate will report to an on site Information Technology team lead who supports this team. In addition to having strong technical skills and foundational IT knowledge, candidates will need to have excellent communication and inter-personal skills. The environment will require this person to work well with end users and demonstrate strong customer service.

Required Experience

2-4 years of enterprise experience providing help desk, desktop, or technical support to end users

Experience working with a ticketing system

Experience working with Active Directory

The following experience is strongly encouraged for this assignment:

Proficiency in Windows OS / Windows software support (Windows 10 / Windows 11)

Knowledge of troubleshooting email related issues

Knowledge of workstation setup and installs.

Ability to install network operation systems and perform simple upgrades to the network

Strong Knowledge on troubleshooting desktop systems such as desktops and PCs

Knowledge of configuring and managing network-based user profiles (Active Directory or other Directory Service tools)

General network experience with printers/routers/adding users/grouping

Server Hardware configuration

Manage switch configuration and troubleshooting

LAN/WAN experience

Support of virtual server environment

Top Skills

Windows support, ticketing system experience, office 365, desktop support, hardware troubleshooting, software troubleshooting, and active directory

Additional Skills & Qualifications

Certifications are not mandatory but nice to have. A+ is most applicable.

Please See the "SMART" questions below that have been asked in prior interviews:

***Used to assess networking & technical knowledge***

What types of network devices are you familiar with?

What is a VLAN?

What is DHCP and why would you use it?

What would you use Ipconfig for and which information will it provide?

A user approaches yourself and mentions they are having a hard time accessing a website, what do you do?

A user approaches yourself and tells you their computer is being "slow", what do you do?

How do you prioritize tickets?

How do you build relationships with end users and why would they trust you?

Name a time you have worked with a difficult end user and how did you overcome the situation?

Experience Level

Entry Level / Intermediate Level

Job Type & Location

This is a Contract position based out of White Plains, NY.

Pay and Benefits

The pay range for this position is $20.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: