Jr. IT Help Desk

Russell Tobin; Alpharetta (GA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

401(k) retirement savings plan

Life & disability insurance

Employee assistance program

Vendor discounts

Healthcare coverage

Job summary

Pride Global is seeking a motivated Jr. Help Desk to join its IT Service Desk team in Alpharetta, GA.

The role is the first point of contact for users seeking technical support, delivering excellent customer service and resolving hardware and software issues in a fast-paced environment. You will provide front-line support via phone, chat, and in-person, document incidents, escalate when needed, and assist with installations and repairs, contributing to a positive support experience.

Qualifications

• High school diploma or GED required; IT certs are a plus.
• 2–5 years in IT or technical support preferred.
• Strong customer service and communication skills.
• Ability to troubleshoot complex issues and provide effective solutions.
• Self-motivated, detail-oriented and able to perform under pressure.
• Willing to work variable shifts including evenings, weekends and holidays.

Responsibilities

• Provide front-line phone, chat, and in-person support to end users.
• Diagnose, document, and resolve incidents related to software, hardware, and infrastructure.
• Deliver accurate, empathetic, and professional communication to users.
• Escalate unresolved issues as needed while maintaining urgency and professionalism.
• Support installations, modifications, diagnostics, and repairs of computer systems and peripherals.
• Ensure a positive customer support experience through timely resolution and follow-up.

Skills

Customer service

Communication

Troubleshooting

Self-motivated

Pressure handling

Shift flexibility

Education

High School Diploma or GED

Job description

We are looking for a motivated Jr. Help Desk to join our IT Service Desk team. This role is the first point of contact for users seeking technical support. You’ll deliver excellent customer service, resolve hardware/software issues, and ensure a positive support experience in a fast-paced environment.

Key Responsibilities:

• Provide front-line phone, chat, and in-person support to end users.
• Diagnose, document, and resolve incidents related to enterprise software, hardware, and infrastructure.
• Deliver accurate, empathetic, and professional communication to users.
• Escalate unresolved issues as needed while maintaining urgency and professionalism.
• Support installations, modifications, diagnostics, and repairs of computer systems and peripherals.
• Ensure a positive customer support experience through timely resolution and follow-up.

Qualifications:

• High School Diploma or GED required; IT certifications are a plus.
• 2-5 years of related experience in IT or technical support preferred.
• Strong customer service and communication skills.
• Ability to troubleshoot complex issues and deliver effective solutions.
• Self-motivated, detail-oriented, and able to perform under pressure.
• Willing to work variable shifts, including evenings, weekends, and holidays.

Pay: $24.00/h - $26.00

Why Join Us?

• 401(k) retirement savings plan.
• Life & disability insurance.
• Employee assistance program and discounts with preferred vendors.
• Career growth opportunities in a diverse and collaborative environment.

Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts.

If you are passionate about solving problems, delivering excellent support, and growing your IT career, we’d love to hear from you!

Pride Global and its affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Pride Global and its affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.