Jr Account Manager

TruArc Health; California; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Job summary

TruArc Health is seeking a Junior Account Manager to join our field-based client service team. You will support provider accounts, coordinate specimen logistics, and learn the clinical laboratory space under guidance from senior staff.

You will build CRM proficiency, participate in ongoing training, and collaborate with lab, operations, and billing teams to ensure responsive, compliant service and strong client relationships.

Qualifications

• Bachelor's degree preferred.
• Prior experience in customer service or an entry-level account/sales role is a plus; clinical laboratory experience preferred.
• Strong communication skills, with a professional and personable demeanor.
• Coachability and willingness to grow into an independent Account Manager.
• Sales acumen with an interest in client retention and growth over time.
• Detail-oriented with the ability to manage multiple tasks in a fast-paced environment.
• Willingness to travel locally for provider visits with occasional out-of-area travel.
• Health insurance and paid time off as part of benefits.
• Structured mentorship and training path toward an independent Account Manager role.

Responsibilities

• Shadow senior Account Managers on provider visits and ride-alongs.
• Support day-to-day account activities including supply orders and specimen pickup coordination.
• Learn Gnosis's full test services offerings and compliance requirements.
• Maintain accurate CRM records and activity logs.
• Collaborate with lab, operations, billing, and compliance to assist with client requests.
• Conduct provider education on sample collection and requisition processes.
• Communicate proactively with internal teams to flag account needs or potential issues.

Skills

Customer service

Verbal and written communication

Account management

Organizational skills

Education

Bachelor's degree

Tools

CRM software

MS Office

Job description

TruArc Health operates at the intersection of healthcare SaaS and diagnostics. Each vertical addresses a large, under-served market where reimbursement frameworks, regulatory tailwinds, and commercial validation come together to create a durable path to scale.

The Account Manager is in the field liaising with clients and staff and is the foundation of our client-facing team, learning the clinical laboratory environment under the guidance of senior team members. This role assists existing provider accounts with all of their needs, from specimen logistics to day-to-day support while developing core competencies in lab service knowledge, compliance, and client communication. The Junior Account Manager is being developed into a confident, independent Account Manager who understands the unique dynamics of the clinical lab space.

Core Focus Areas:

• Shadowing senior Account Managers on provider visits and ride-alongs
• Supporting supply requests, specimen pickup coordination, and other day-to-day account activities
• Learning Gnosis's full test services offerings, including toxicology, infectious disease, and routine diagnostics
• Maintaining accurate CRM records and activity logs
• Collaborating with internal teams including lab, operations, billing, and compliance to assist with client requests.
• Conducting provider education on sample collection, requisition processes, and assisting with all relevant client needs.

Account Support & Client Service:

• Support senior Account Managers in maintaining strong relationships with existing provider accounts.
• Assist with day-to-day client requests, including supply orders and specimen pickup coordination.
• Help obtain billing information and patient insurance information when needed.
• Respond to routine client questions and elevate more complex issues to senior team members.

Learning & Development:

• Build foundational understanding of compliance requirements, requisition processes, and specimen handling standards.
• Participate in ongoing training to progress toward an independent Account Manager role.
• Work closely with senior Account Managers, operations, and logistics teams to ensure seamless client support.
• Communicate proactively with internal teams to flag account needs or potential issues.
• Contribute to a collaborative, growth-oriented team culture.

Qualifications:

• Education: Bachelor's degree preferred.
• Experience: Prior experience in customer service, client support, or an entry-level account/sales role is a plus. Clinical laboratory experience preferred.
• Communication: Strong verbal and written communication skills, with a professional and personable demeanor.
• Coachability: Eager to learn, receptive to feedback, and motivated to grow into an independent Account Manager role.
• Sales Acumen: Comfortable in an inside sales environment, with an interest in supporting client retention and growth over time.
• Organization: Strong attention to detail and ability to manage multiple tasks in a fast-paced environment.
• Teamwork: Collaborative mindset with a willingness to support senior team members and other departments.
• Travel: Willingness to travel locally for provider visits with occasional out of area travel.
• Health and Wellness: Comprehensive benefits package including health insurance and paid time off.
• Professional Growth: Structured mentorship and training path toward an independent Account Manager role.
• Dynamic Work Environment: Supportive, innovative workplace with a commitment to growth and excellence.

Join Our Team: If you are eager to build a career in healthcare and client relationship management, and want to learn the clinical laboratory space from experienced mentors, we invite you to apply for the role of Junior Account Manager.