Account Manager

Genesis Reference Labs; Casper (WY); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

401(k) matching

Cell phone reimbursement

Dental insurance

Expense account

Health insurance

Life insurance

Mileage reimbursement

Paid time off

Sick days

Paid holidays

Travel reimbursement

Vision insurance

Job summary

Genesis Reference Labs is seeking a GRL Account Manager in Casper, Wyoming, to drive client acquisition and retention. The role requires 3–5 years of relevant experience, a valid driver's license, and extensive travel within the assigned territory. Responsibilities include maintaining client relationships, onboarding new accounts, providing education on services, and ensuring compliance with standards. The position offers comprehensive benefits, including health insurance and 401(k) matching.

Qualifications

• 3–5 years of relevant experience required.
• Valid driver’s license and reliable transportation necessary.
• Ability to travel extensively within the assigned territory.
• Comfortable standing for extended periods and working independently.

Responsibilities

• Identify and target healthcare providers for account growth.
• Conduct regular in-person visits to clients.
• Provide ongoing education about company services.
• Ensure compliance with standards and reporting expectations.

Skills

Strong communication

Organizational skills

Time management

Proficiency with Microsoft Office

Proficiency with Google Workspace

CRM systems proficiency

Education

Bachelor's degree in Business, Marketing, or Communications

Job description

Description

Job Description: GRL Account Manager

Are you a natural hunter who thrives on hustle, grit, and results? As a GRL Account Manager, you’ll serve as a trusted partner to medical providers across an assigned geographic area, with a relentless drive to grow your territory. Your role involves identifying new opportunities, onboarding and supporting clients, and building long-lasting relationships. This is a high-energy, field-based role where you'll be on the move — traveling frequently to meet with current and prospective clients to drive growth and deliver real impact.

Key Responsibilities

Client Acquisition & Retention

• Identify and target healthcare providers in relevant specialties.
• Maintain a strong sales pipeline and consistently onboard new accounts.
• Act as a strategic hunter — constantly prospecting and seizing new opportunities.
• Build and nurture relationships to ensure retention and account growth.

Account Management

• Conduct regular in-person visits (minimum monthly) to assigned accounts.
• Provide ongoing education and updates about company services and testing protocols.
• Deliver staff training on sample submission, GENuine Portal use, online requisitions, and more.

Operational Support

• Ensure accurate collection, shipping, supply management, and device expiration tracking.
• Coordinate with our Customer Experience Team as needed.
• Conduct routine in-services and troubleshooting visits.

Laboratory Care Specialist (LCS) Support (if applicable by state)

• Assist with hiring, training, compliance checks, and performance feedback.
• Support onsite collection and account coverage as necessary.

Cross-Functional Collaboration

• Assist Account Managers with specimen issues, billing, or claims.
• Provide Monthly Marketing Action Plans (MAPs) and Quarterly strategic updates.
• Partner with internal teams on materials, billing, pickups, and competitive strategy.

Compliance

• Adhere to all Media Labs SOPs, HIPAA standards, EKRA guidelines, and CRM reporting expectations.

Benefits

• 401(k) matching
• Cell phone reimbursement
• Dental insurance
• Expense account
• Health insurance
• Life insurance
• Mileage reimbursement
• Paid time off, Sick days, Paid holidays
• Travel reimbursement
• Vision insurance

Requirements

Required

• 3–5 years of relevant experience
• Valid driver’s license and reliable transportation
• Ability to travel extensively within the assigned territory
• Strong communication, organizational, and time management skills
• Proficiency with Microsoft Office / Google Workspace and CRM systems
• Comfortable standing for extended periods
• Ability to work independently and professionally in both clinical and field settings

Preferred

• Bachelor’s degree in Business, Marketing, Communications, or related field
• Experience in medical sales or laboratory services
• Demonstrated success in building and growing client relationshipsStrong presentation and analytical skills
• Self-starter with the ability to thrive in a fast-paced, team-oriented environment