Account Manager

Simple Laboratories; Harwood Heights (IL); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

401(k) Matching

Paid Time Off

Health Insurance

Vision Insurance

STD/LTD

Hospital Indemnity Insurance

Critical Illness insurance

Job summary

Simple Laboratories is seeking an experienced Account Manager for Illinois accounts, focusing on retention and growth through site visits and coordinated service delivery.

You will educate clients, manage relationships, collaborate with operations and business development to upsell, and ensure timely response to issues while upholding our ethics and compliance values.

Qualifications

• Bachelor's degree or equivalent territory account management experience.
• Requires critical thinking skills, decisive judgment and the ability to work independently with minimal supervision.
• Must be able to work in a rapid paced environment and take proactive action with client concerns and escalations.
• Experience in a healthcare industry is a plus with proven success in managing a book of business.
• Previous territory account management experience is preferred.

Responsibilities

• Educate, instruct, and upsell all assigned and newly generated accounts in territory.
• Build and ensure long-term customer relationships.
• Act as a liaison between the client and Simple Laboratories’ business operations team for client needs.
• Provide ongoing customer support/services and problem resolution as needed through email, phone calls and regular site visits.
• Resolve customer related issues and escalations timely.
• Monitor supply deliveries to ensure supply fulfillment in a timely manner while effectively managing the accounts’ needs.
• Ensure customer retention by provide superior customer service.
• In-service current clients on new test offerings.
• Work closely with business development team to grow book of business.
• Continuously provide educational material to the respective accounts.
• Train clients to appropriately use our online portal to request supplies or Adhoc pick up requests.
• Meet and exceed monthly retention goals on a regular basis.
• Living by our values and mission, including performing your role with the highest ethics and in full compliance with all laws, rules, and regulations.

Skills

Critical thinking

Decisive judgment

Independent work

Client relations

Education

Bachelor's degree or equivalent

Job description

Simple Laboratories is seeking an experienced Account Manager for the Illinois business. This role will support and oversee in full or in part(s) one or more accounts for retention and growth – this includes site visits, maintaining service needs and coordinating account quarterly business reviews.

RESPONSIBILITIES

• Educate, instruct, and upsell all assigned and newly generated accounts in territory.
• Build and ensure long-term customer relationships.
• Act as a liaison between the client and Simple Laboratories’ business operations team for client needs.
• Provide ongoing customer support/services and problem resolution as needed through email, phone calls and regular site visits.
• Resolve customer related issues and escalations timely.
• Monitor supply deliveries to ensure supply fulfillment in a timely manner while effectively managing the accounts’ needs.
• Ensure customer retention by providing superior customer service.
• In-service current clients on new test offerings.
• Work closely with business development team to grow book of business.
• Continuously provide educational material to the respective accounts.
• Train clients to appropriately use our online portal to request supplies or Adhoc pick up requests.
• Meet and exceed monthly retention goals on a regular basis.
• Living by our values and mission, including performing your role with the highest ethics and in full compliance with all laws, rules, and regulations.

REQUIREMENTS

• Bachelor's degree or equivalent territory account management experience.
• Requires critical thinking skills, decisive judgment and the ability to work independently with minimal to no supervision.
• Must be able to work in a rapid paced environment and take proactive appropriate action with client concerns and escalations.
• Experience in a healthcare industry is a plus with proven success in managing a book of business (Ie account).
• Previous territory account management experience is preferred.
• Ability to travel as needed to client sites.
• Valid driver’s license
• Clean driving record for the last 5 years
• Proof of current auto liability insurance

BENEFITS

• 401(k) Matching
• Paid Time Off
• Health Insurance
• Vision Insurance
• STD/LTD
• Hospital Indemnity Insurance
• Critical Illness insurance

About Simple Laboratories

Simple Laboratories is a Chicago-based growing clinical laboratory, and we’re driven to set a new standard in healthcare for patient care and customer support. This means developing the most efficient processes, monitoring operations and test results tirelessly and making our services accessible to patients. We have a dedicated and passionate team of lab technicians, phlebotomists, sales, IT and administrative staff and are looking for a candidate who can make an impact on the organization. Our employees are engaged, collaborative and team focused, while working together to provide the best service to our clients and patients.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be considered an exhaustive list of all responsibilities, duties and skills of the people so classified.