Account Manager

Genesis Reference Labs; Houston (TX); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

401(k) matching

Cell phone reimbursement

Dental insurance

Paid time off

Mileage reimbursement

Vision insurance

Job summary

Genesis Reference Labs is seeking a GRL Account Manager in Houston, Texas. The ideal candidate will have 3-5 years of experience, a strong background in client acquisition and retention, and the ability to travel extensively. Responsibilities include identifying healthcare providers, maintaining a sales pipeline, conducting client education, and ensuring operational support in the field. Benefits include health insurance, 401(k) matching, and generous paid time off.

Qualifications

• 3–5 years of relevant experience in sales.
• Valid driver’s license and reliable transportation.
• Ability to travel extensively within the assigned territory.

Responsibilities

• Identify and target healthcare providers in relevant specialties.
• Conduct regular in-person visits to assigned accounts.
• Provide ongoing education and updates about company services.

Skills

Strong communication skills

Organizational skills

Time management skills

Proficiency with Microsoft Office / Google Workspace

CRM systems proficiency

Education

Bachelor’s degree in Business, Marketing, Communications, or related field

Job description

Description

Job Description: GRL Account Manager

Are you a natural hunter who thrives on hustle, grit, and results? As a GRL Account Manager, you’ll serve as a trusted partner to medical providers across an assigned geographic area, with a relentless drive to grow your territory. Your role involves identifying new opportunities, onboarding and supporting clients, and building long-lasting relationships. This is a high-energy, field-based role where you'll be on the move — traveling frequently to meet with current and prospective clients to drive growth and deliver real impact.

Key Responsibilities

Client Acquisition & Retention

• Identify and target healthcare providers in relevant specialties.
• Maintain a strong sales pipeline and consistently onboard new accounts.
• Act as a strategic hunter — constantly prospecting and seizing new opportunities.
• Build and nurture relationships to ensure retention and account growth.

Account Management

• Conduct regular in-person visits (minimum monthly) to assigned accounts.
• Provide ongoing education and updates about company services and testing protocols.
• Deliver staff training on sample submission, GENuine Portal use, online requisitions, and more.

Operational Support

• Ensure accurate collection, shipping, supply management, and device expiration tracking.
• Coordinate with our Customer Experience Team as needed.
• Conduct routine in-services and troubleshooting visits.

Laboratory Care Specialist (LCS) Support (if applicable by state)

• Assist with hiring, training, compliance checks, and performance feedback.
• Support onsite collection and account coverage as necessary.

Cross-Functional Collaboration

• Assist Account Managers with specimen issues, billing, or claims.
• Provide Monthly Marketing Action Plans (MAPs) and Quarterly strategic updates.
• Partner with internal teams on materials, billing, pickups, and competitive strategy.

Compliance

• Adhere to all Media Labs SOPs, HIPAA standards, EKRA guidelines, and CRM reporting expectations.

Benefits

• 401(k) matching
• Cell phone reimbursement
• Dental insurance
• Expense account
• Health insurance
• Life insurance
• Mileage reimbursement
• Paid time off, Sick days, Paid holidays
• Travel reimbursement
• Vision insurance

Requirements

Required

• 3–5 years of relevant experience
• Valid driver’s license and reliable transportation
• Ability to travel extensively within the assigned territory
• Strong communication, organizational, and time management skills
• Proficiency with Microsoft Office / Google Workspace and CRM systems
• Comfortable standing for extended periods
• Ability to work independently and professionally in both clinical and field settings

Preferred

• Bachelor’s degree in Business, Marketing, Communications, or related field
• Experience in medical sales or laboratory services
• Demonstrated success in building and growing client relationshipsStrong presentation and analytical skills
• Self-starter with the ability to thrive in a fast-paced, team-oriented environment