Joy Creator & Key Holder - Guest Experience Specialist

Nothing Bundt Cakes #83; Alpharetta (GA); On-site; USD 19,286 - 24,796; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

401(k)

401(k) matching

Employee discounts

Job summary

Nothing Bundt Cakes Alpharetta is seeking a Joy Creator/Key Holder to deliver warm, memorable guest experiences while supporting daily bakery operations.

You will train peers, help with scheduling, welcome guests with enthusiasm, and upsell cake and gift offerings while maintaining product knowledge and a spotless storefront.

This role blends sales, service, and teamwork in a fast-paced environment with opportunities to grow and advance within NbC.

Qualifications

• Cheerful attitude
• Enjoys interacting with diverse people
• Speak enthusiastically
• Diligent, organized and self-motivated
• Ability to learn quickly
• Ability to multitask
• Time management skills to work in a fast-paced environment
• Capacity to perform repetitious tasks with precision
• Attention to detail
• Consistency and reliability
• Values teamwork

Responsibilities

• Open and close duties and assist with scheduling and guest service daily.
• Greet walk-in and phone guests with warmth and follow NbC Sweet Steps of Service.
• Handle guest escalations or inquiries.
• Identify key customers and explore opportunities like corporate gifting and events.
• Work with leadership team and support outside events and large orders.
• Maintain product knowledge and upsell merchandise.
• Ensure clean, organized bakery presentation and replenish display.
• Assist with and run shifts when the General Manager is absent.

Skills

Cheerful attitude

Enjoys interacting with diverse people

Speak enthusiastically

Diligent organized and self-motivated

Ability to learn quickly

Ability to multitask

Time management

Attention to detail

Consistency and reliability

Values teamwork

Job description

Nothing Bundt Cakes Alpharetta is seeking a Joy Creator/Key Holder to deliver warm, memorable guest experiences while supporting daily bakery operations.

You will train peers, help with scheduling, welcome guests with enthusiasm, and upsell cake and gift offerings while maintaining product knowledge and a spotless storefront.

This role blends sales, service, and teamwork in a fast-paced environment with opportunities to grow and advance within NbC.