Key holderJoy Creator

Nothing Bundt Cakes #83; Milton (GA); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

401(k)

401(k) matching

Employee discounts

Dental insurance

Vision insurance

Paid training

Commission on sales

Job summary

Nothing Bundt Cakes Alpharetta is seeking a Joy Creator/Key Holder to foster a warm, welcoming environment, greet guests, and drive sales while maintaining high standards of guest satisfaction.

You will assist with shifts, support management, handle large orders and weddings, and promote merchandise to complete celebrations in a fast-paced bakery.

Qualifications

• Cheerful attitude and enjoy engaging with diverse guests.
• Excellent communication; speaks enthusiastically.
• Diligent, organized and self-motivated; able to multitask.
• Able to learn quickly and manage time in a fast-paced environment.
• Strong attention to detail and reliability; supports teamwork.
• Previous guest service experience is a plus.

Responsibilities

• Open and close duties, training peers, and scheduling assistance.
• Greet guests warmly and determine needs; follow steps for service.
• Handle escalated guest issues.
• Identify key customers and explore opportunities (gifting, events).
• Work with leadership team and assist with outside events and large orders.
• Educate guests on NbC cake options and promotions.
• Promote additional merchandise to complete celebrations.
• Process guest orders using POS and invite to NbC Email Club.
• Maintain clean, organized bakery presentation and replenish display.
• Support with running shifts when the GM is not present.

Skills

Cheerful attitude

People interaction

Enthusiastic communication

Organized

Quick learner

Multitasking

Time management

Attention to detail

Teamwork

Stamina

Job description

Benefits:

• Health insurance
• Paid time off
• Training & development
• 401(k)
• 401(k) matching
• Employee discounts

Position: Joy Creator/Key Holder

REPORTS TO: Bakery Manager

Come and share your passion for Joy, Delicious Cake, and Celebrations!

Here at Nothing Bundt Cakes Alpharetta, we bring joy to everyone that steps into our bakery. You will have the opportunity to create genuine connections and develop into the best that you can be.

The Nothing Bundt Cakes (NbC) Joy creator- key holder creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions, and sells our delicious cakes. The key holder embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as overall excellence and efficiency in the workplace.

The joy creator- key holder has full accountability for developing and maintaining an environment where there is a true commitment and focus on the best service to our guests and the highest quality standards. The joy creator keyholder will work in various positions throughout any given week and will help with the running of shifts when the General Manager is not present.

Accountabilities/Duties:

• Key holder-Joy creator role is responsible for ongoing training with peers, monitoring GEM standards, opening and closing duties, assisting with scheduling as well serving guests on a daily basis.
• Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs and follows NbC Sweet Steps of Service to create a superior guest experience.
• Handle guest escalated issues or inquiries.
• Able to identify key customers– engaging with customers, inquiring about business needs or opportunities where we would be able to work collaboratively (such as corporate gifting, selling in building lobbies, monthly birthday programs, fundraising, etc.)
• Work collaboratively with the entire leadership team.
• Ability to assist with and execute outside sales events, large orders, and wedding orders.
• Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise.
• Focus on sales growth: additional merchandise, including balloons, candles, and cards, to complete a unique celebration.
• Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected.
• Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces.
• Replenishes retail merchandise and cake display case to ensure a strong visual presentation.

Knowledge, Skills, and Abilities:

• Cheerful attitude
• Enjoys interacting with diverse people.
• Speak enthusiastically.
• Diligent, organized and self-motivated.
• Ability to learn quickly.
• Ability to multitask
• Time management skills to work in a tight fast-paced environment.
• Capacity to perform repetitious tasks with precision
• Attention to detail
• Consistency and reliability
• Values teamwork
• While no formal education or work experience is required, previous guest service experience at a retail store or bakery, and restaurant exposure is a plus.
• Has the capacity to stand for extended periods and work in a fast-paced environment.

Competitive Pay (includes Commission on Sales)

Commission on retail sales: If you like to sell and you are competitive, this is the job for you! The commission scale ranges from 10% to 25% per pay period according to the number of retail sales performed by the Joy creator.

Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills. Hourly Rate $16.00

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Vision Insurance
• Health insurance
• Employee discount
• Paid Training

Schedule:

• Must have the flexibility to work various shifts, including early mornings, evenings, weekends, and holidays, based on changing business demands.
• Monday to Sunday
• Holidays work is required
• Great Benefit- Thanksgiving day, Xmas Day. Day after Xmas and New Year’s Day-closed

It's a Great Place to Work

Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.

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