Joy Creator/Guest Service Representative-FT

Nothing Bundt Cakes #192; Herndon (VA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts

Flexible schedule

Job summary

Nothing Bundt Cakes in Herndon, VA is seeking a friendly Guest Services Representative to welcome guests, help them choose the perfect cake, and ensure orders are accurate with warm, efficient service.

You will maintain product knowledge, upsell balloons/candles/cards, process POS orders, keep the bakery tidy, and enjoy a flexible schedule with cake discounts as part of our team.

Qualifications

• Friendly, welcoming demeanor and excellent customer service.
• Ability to educate guests on cake options and pricing.
• Willingness to learn NbC policies and safety guidelines.

Responsibilities

• Greet guests warmly and determine needs to guide cake selections.
• Educate guests on cake options, sizes, flavors, and promotions.
• Process orders accurately using the POS system.
• Suggest add-ons like balloons, candles, and cards to enhance celebrations.
• Maintain clean, organized display and assist with packaging.
• Adhere to health, safety, and dress code policies.
• Support team with flexible scheduling and reliability.

Job description

Benefits:

• Competitive salary
• Employee discounts
• Flexible schedule

At Nothing Bundt Cakes, the Guest Services Representative sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You’ll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You’ll make everyone feel welcome, and you’ll create an environment of generosity, happiness, and joy in your community.

Accountabilities/Duties:

• Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience.
• Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise.
• Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration.
• Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected.
• Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces.
• Replenishes retail merchandise and cake display case to ensure a strong visual presentation.
• Assists the Crafter in preparing cake decorations and packaging supplies as needed.
• Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.
• Maintains a consistent work attendance and punctuality record.

But it gets even better:

• We close early so you can enjoy your evenings and are closed on Sundays except for a couple of times each year..
• We offer flexible work schedules.
• We’re keeping it casual. T-shirts and sneakers are where it’s at!
• Cake discounts. Yummm!
• You don’t have to be 18 to work here, so students can join us.
• This job is fun. It’s literally a piece of cake!
• This is a great place to make new friends!
• You’ll get trained. Not only on crafting cake, but on growing your career.
• We love to celebrate and bring joy to the community.