Joy CreatorGuest Service RepresentativeFT

Nothing Bundt Cakes #192; Herndon (VA); On-site; USD 42,981,000 - 60,174,000; Full time

Benefits offered by this job

Medical benefits

401K after 90 days

Flexible schedule

Cake discounts

Job summary

Nothing Bundt Cakes #192 in Herndon, VA seeks a Guest Services Representative to warmly greet walk-in and phone guests, help them choose the perfect cake for celebrations, and ensure orders go off without a hitch.

You’ll learn NbC Sweet Steps of Service, upsell accessories like balloons and cards, maintain a clean display, and support a casual, friendly team with flexible schedules and opportunities to grow.

Responsibilities

• Greet walk-in and phone guests with warmth to determine interests and needs, following NbC Sweet Steps of Service to create a superior guest experience.
• Maintain strong product knowledge to educate guests on NbC cake options, sizes, flavors, pricing, and promotions.
• Suggest additional merchandise (balloons, cards) to complete celebrations.
• Process guest orders efficiently and accurately using the POS system and invite guests to join NbC Email Club.
• Uphold a clean and organized bakery presentation, including routine cleaning of surfaces.
• Replenish retail merchandise and cake display case to ensure strong visuals.
• Assist the Crafter in preparing cake decorations and packaging supplies as needed.
• Comply with health and safety guidelines and NbC policies, including dress code and hygiene.
• Maintain consistent attendance and punctuality.

Job description

Benefits:

Competitive salary

Employee discounts

Flexible schedule

At Nothing Bundt Cakes, the Guest Services Representative sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You’ll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You’ll make everyone feel welcome, and you’ll create an environment of generosity, happiness, and joy in your community.

But it gets even better:

For full time employees, we offer Medical benefits and eligibility to participate in our 401K plan after 90 days. Multiple shifts available. We close early (at or before 7pm) most day) so you can enjoy your evenings & we are closed on Sundays except for a couple of times year. We offer flexible work schedules. We’re keeping it casual. T-shirts and sneakers are where it’s at! Cake discounts. Yummm! You don’t have to be 18 to work here, so students can join us. This job is fun. It’s literally a piece of cake! This is a great place to make new friends! You’ll get trained. Not only on crafting cake, but on growing your career. We love to celebrate and bring joy to the community.

Accountabilities/Duties:

Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience.

Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise.

Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration.

Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected.

Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces.

Replenishes retail merchandise and cake display case to ensure a strong visual presentation.

Assists the Crafter in preparing cake decorations and packaging supplies as needed.

Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.

Maintains a consistent work attendance and punctuality record.

Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.

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