Joy CreatorGuest Service RepresentativePT

Nothing Bundt Cakes #192; Herndon (VA); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Cake discounts

Flexible schedules

Casual dress code

Job summary

Nothing Bundt Cakes in Herndon, VA is seeking a friendly Guest Services Representative to greet guests, help guests choose cakes for celebrations, and ensure orders are accurate and delivered smoothly. You'll train on our Sweet Steps of Service and play a key role in creating a welcoming, joyful bakery experience.

The role offers flexible shifts, casual dress code, cake discounts, and opportunities to grow with the brand.

Qualifications

• Greet walk-in and phone guests with warmth and enthusiasm.
• Educate guests on cake options, pricing, and promotions.
• Suggest additional merchandise to complete celebrations.

Responsibilities

• Greet guests warmly and determine needs.
• Educate guests on NbC cake options and pricing.
• Process guest orders accurately using the POS system.
• Encourage participation in NbC Email Club for promotions.
• Maintain clean, organized display and shop presentation.
• Assist with cake decorations and packaging supplies as needed.
• Follow health and safety guidelines and dress code.
• Maintain reliable attendance and punctuality.

Skills

Guest service

POS system

Product knowledge

Upselling

Tools

POS system

Cash register

Job description

At Nothing Bundt Cakes, the Guest Services Representative sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You’ll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You’ll make everyone feel welcome, and you’ll create an environment of generosity, happiness, and joy in your community.

But it gets even better:

$17/hour to start along with Medical benefits and eligibility to participate in our 401K plan after 90 days. Multiple shifts available. We close early (at or before 7pm) most day) so you can enjoy your evenings & we are closed on Sundays except for a couple of times year. We offer flexible work schedules. We’re keeping it casual. T-shirts and sneakers are where it’s at! Cake discounts. Yummm! You don’t have to be 18 to work here, so students can join us. This job is fun. It’s literally a piece of cake! This is a great place to make new friends! You’ll get trained. Not only on crafting cake, but on growing your career. We love to celebrate and bring joy to the community.

Accountabilities/Duties:

• Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience.
• Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise.
• Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration.
• Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected.
• Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces.
• Replenishes retail merchandise and cake display case to ensure a strong visual presentation.
• Assists the Crafter in preparing cake decorations and packaging supplies as needed.
• Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.
• Maintains a consistent work attendance and punctuality record.

Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.

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