Cake-Driven Guest Services Specialist

Nothing Bundt Cakes; Baton Rouge (LA); Hybrid; USD 25,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts

Flexible schedule

Job summary

Nothing Bundt Cakes in Baton Rouge is seeking a Guest Services Representative to warmly greet guests, help them choose the perfect cake for their celebration, and ensure smooth ordering.

You’ll educate guests on cake options, upsell merchandise, and manage orders at the POS while keeping the bakery inviting. Flexible schedules and a friendly, casual environment await.

Qualifications

• Customer service oriented with a friendly, enthusiastic attitude.
• Ability to quickly learn NbC cake distinctions, sizes and flavor profiles.

Responsibilities

• Greet walk-in and phone guests warmly to determine interests and needs; follow NbC service steps to create a superior guest experience.
• Educate guests on cake distinctions, sizes, flavors, pricing, promotions and merchandise.
• Suggest additional merchandise (balloons, candles, cards) to complete celebrations.
• Process guest orders accurately using the point-of-sale system and invite guests to join NbC Email Club.
• Maintain clean and organized bakery presentation; perform light cleaning duties as needed.
• Replenish retail merchandise and cake display to ensure strong visuals.
• Assist the Crafter in preparing cake decorations and packaging supplies.
• Comply with health and safety guidelines and NbC policies; adhere to dress code and hygiene.
• Maintain consistent attendance and punctuality.

Job description

Benefits:

• Competitive salary
• Employee discounts
• Flexible schedule

At Nothing Bundt Cakes, the Guest Services Representative sweetens up the place,
setting the mood and making a stop in the bakery an event worth posting about. You’ll
get to play party planner by helping guests order the right cake for their celebrations
and making sure their orders go off without a hitch. You’ll make everyone feel
welcome, and you’ll create an environment of generosity, happiness, and joy in your
community.

Accountabilities/Duties:

• Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience.
• Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise.
• Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration.
• Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected.
• Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces.
• Replenishes retail merchandise and cake display case to ensure a strong visual presentation.
• Assists the Crafter in preparing cake decorations and packaging supplies as needed.
• Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.
• Maintains a consistent work attendance and punctuality record.

But it gets even better:

We close early so you can enjoy your evenings and are closed on Sundays except for a couple of times each year..
We offer flexible work schedules.
We’re keeping it casual. T-shirts and sneakers are where it’s at!
Cake discounts. Yummm!
You don’t have to be 18 to work here, so students can join us.
This job is fun. It’s literally a piece of cake!
This is a great place to make new friends!
You’ll get trained. Not only on crafting cake, but on growing your career.
We love to celebrate and bring joy to the community.

Apply now. Joy is the job.