Joy Creator/Cashier

Nothing Bundt Cakes; Herndon (VA); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking a Guest Services Representative to enhance the customer experience in a vibrant bakery setting. In this role, you will engage with guests, helping them select the perfect cake for their celebrations while ensuring a warm and welcoming atmosphere. With flexible schedules and a fun work environment, this position offers a unique opportunity to be part of a team that values joy and community. If you’re looking for a role that combines customer service with creativity and celebration, this is the perfect fit for you!

Benefits

Flexible Work Schedules

Cake Discounts

Casual Dress Code

Training Opportunities

Friendly Work Environment

Qualifications

• Strong customer service skills to create a welcoming environment.
• Ability to maintain product knowledge for guest education.

Responsibilities

• Greet guests warmly and determine their needs for a superior experience.
• Maintain cleanliness and organization of the bakery presentation.

Skills

Customer Service

Product Knowledge

Point-of-Sale System

Communication Skills

Education

High School Diploma or equivalent

Tools

Point-of-Sale System

Job description

At Nothing Bundt Cakes, the Guest Services Representative sweetens up the place,
setting the mood and making a stop in the bakery an event worth posting about. You’ll
get to play party planner by helping guests order the right cake for their celebrations
and making sure their orders go off without a hitch. You’ll make everyone feel
welcome, and you’ll create an environment of generosity, happiness, and joy in your
community.

Accountabilities/Duties:

1. Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience.
2. Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise.
3. Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration.
4. Processes guest orders efficiently and accurately utilizing the point-of-sale system and invites guests to join NbC Email Club to benefit from special promotions and remain connected.
5. Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces.
6. Replenishes retail merchandise and cake display case to ensure a strong visual presentation.
7. Assists the Crafter in preparing cake decorations and packaging supplies as needed.
8. Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.
9. Maintains a consistent work attendance and punctuality record.

But it gets even better:

We close early so you can enjoy your evenings and are closed on Sundays except for a couple of times each year.
We offer flexible work schedules.
We’re keeping it casual. T-shirts and sneakers are where it’s at!
Cake discounts. Yummm!
You don’t have to be 18 to work here, so students can join us.
This job is fun. It’s literally a piece of cake!
This is a great place to make new friends!
You’ll get trained. Not only on crafting cake, but on growing your career.
We love to celebrate and bring joy to the community.

Apply now. Joy is the job.