Journeyman End-User Device Technician (Secret)

CACI International Inc; Virginia; On-site; USD 60,000 - 122,000; Full time

Job summary

CACI International Inc is seeking a Journeyman End User Device Technician to support the GMOS contract for the Department of State. This full-time role requires a Secret clearance and up to 10% travel, with responsibilities spanning desktop, laptop, tablet, and peripheral support across the global enterprise.

You will configure replacement hardware, track equipment lifecycle, assist with server installation, and contribute to Infrastructure as Code orchestration.

Qualifications

• Bachelor's degree plus 4 years in desktop support or related IT fields.
• Active Secret Clearance required.
• Proven experience with Tier II desktop support and troubleshooting.
• Strong knowledge of Windows and macOS desktop environments.
• Familiarity with IT service management ticketing systems.
• Knowledge of Hardware Configuration Management practices.

Responsibilities

• Provide Tier II desktop support for desktops, laptops, tablets, and peripherals across the global enterprise.
• Assess end-user needs to determine specifications for requests and hardware deployments.
• Set up and configure replacement hardware based on ticket priority and urgency.
• Track delivery status and lifecycle of IT equipment with vendors and logistics teams.
• Manage packaging, labeling, and shipping for IT equipment to remote locations, per compliance rules.
• Perform visual inspection of incoming/outgoing hardware and document discrepancies.
• Support server installations and execute Hardware Configuration Management during deployments.
• Log incidents, service requests, and changes in the ticketing system.

Skills

Tier II desktop support

ITSM ticketing

End-user computing

Desktop OS

Education

Bachelor's degree

Tools

Ansible

PowerShell

IT asset management

ITSM software

Job description

CACI International Inc is seeking a Journeyman End User Device Technician to support the GMOS contract for the Department of State. This full-time role requires a Secret clearance and up to 10% travel, with responsibilities spanning desktop, laptop, tablet, and peripheral support across the global enterprise.

You will configure replacement hardware, track equipment lifecycle, assist with server installation, and contribute to Infrastructure as Code orchestration.