End User Device Technician (Journeyman)

CACI International Inc; Virginia; On-site; USD 60,000 - 122,000; Full time

Job summary

CACI International Inc is seeking a Journeyman End User Device Technician to support the GMOS contract for the Department of State. This full-time role requires a Secret clearance and up to 10% travel, with responsibilities spanning desktop, laptop, tablet, and peripheral support across the global enterprise.

You will configure replacement hardware, track equipment lifecycle, assist with server installation, and contribute to Infrastructure as Code orchestration.

Qualifications

• Bachelor's degree plus 4 years in desktop support or related IT fields.
• Active Secret Clearance required.
• Proven experience with Tier II desktop support and troubleshooting.
• Strong knowledge of Windows and macOS desktop environments.
• Familiarity with IT service management ticketing systems.
• Knowledge of Hardware Configuration Management practices.

Responsibilities

• Provide Tier II desktop support for desktops, laptops, tablets, and peripherals across the global enterprise.
• Assess end-user needs to determine specifications for requests and hardware deployments.
• Set up and configure replacement hardware based on ticket priority and urgency.
• Track delivery status and lifecycle of IT equipment with vendors and logistics teams.
• Manage packaging, labeling, and shipping for IT equipment to remote locations, per compliance rules.
• Perform visual inspection of incoming/outgoing hardware and document discrepancies.
• Support server installations and execute Hardware Configuration Management during deployments.
• Log incidents, service requests, and changes in the ticketing system.

Skills

Tier II desktop support

ITSM ticketing

End-user computing

Desktop OS

Education

Bachelor's degree

Tools

Ansible

PowerShell

IT asset management

ITSM software

Job description

Job Title: End User Device Technician (Journeyman)

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

* * *

The Opportunity

CACI is seeking a Journeyman End User Device Technician for the Global Mission Operations Support (GMOS) contract, supporting the Department of State. This role offers a unique opportunity to enhance national security through advanced IT solutions. You will collaborate with experienced professionals in an innovative environment, guiding a high-performing team to deliver excellence.

The GMOS contract aims to provide world‑class IT support by modernizing and maintaining applications and infrastructure using an integrated IT Service Management approach. Join us to make a meaningful impact on a program of national importance.

Responsibilities

• Provide proactive and reactive Tier II desktop support for desktop computers, laptops, tablets, peripherals, applications, and related technologies across the global enterprise
• Assess end-user functional needs to determine appropriate specifications and configurations for break/fix/move requests and hardware deployments
• Set up and configure compatible replacement hardware upon receipt of hardware failure requests, prioritizing based on service desk ticket priority and urgency
• Track delivery status and lifecycle of IT equipment items sent for repair, coordinating with vendors and internal logistics teams to ensure timely resolution
• Manage packaging, labeling, and shipping processes for IT equipment to remote and overseas locations, ensuring compliance with international shipping requirements
• Perform visual inspection of incoming and outgoing hardware for conformity to specifications, documenting any discrepancies on Non-Conformance Logs
• Support server installation services and execute Hardware Configuration Management (HCM) processes for all designated configurable items during deployment activities
• Log all incidents, service requests, and changes in the Ticket Management System, ensuring accurate documentation and tracking throughout the resolution lifecycle
• Develop and maintain installation scripts, including Infrastructure as Code (IaC) and Configuration as Code (CaC) orchestration for automated deployments
• Apply technical expertise to resolve complex work assignments with latitude in developing methodologies and presenting innovative solutions to technical problems

Required

Qualifications

• Bachelor's degree + 4 years of experience in related fields, such as desktop support, IT technical support, hardware maintenance, systems administration, or end-user computing; equivalencies considered.
• Active Secret Clearance
• Proven experience with Tier II desktop support and troubleshooting for diverse end-user device environments
• Strong knowledge of desktop operating systems (Windows, macOS), mobile devices, peripherals, and enterprise applications
• Demonstrated experience with IT service management ticketing systems and incident tracking workflows
• Familiarity with Hardware Configuration Management practices and IT asset lifecycle management

Desired

• Prior experience supporting federal agencies, especially the Department of State
• Experience with Infrastructure as Code (IaC) and Configuration as Code (CaC) tools such as Ansible, PowerShell, or similar automation platforms
• Knowledge of international shipping and logistics processes for IT equipment
• Industry certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft/Apple technical certifications

What You Can Expect

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation’s most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Pay Range

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

The Proposed Salary Range For This Position Is

$59,600 - $122,100

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.