Systems Administrator — National Security IT Ops

CACI International Inc; El Paso (TX); On-site; USD 75,000 - 158,000; Full time

Job summary

CACI International Inc. is seeking a Journeyman Systems Administrator to support the GMOS contract for the Department of State. You will guide a high-performing team, perform desktop and infrastructure tasks, manage tickets, and help modernize IT services across locations with up to 10% travel.

The role requires a Secret clearance and a background in enterprise IT, incident resolution, and system deployment. This position emphasizes collaboration, governance, and reliable IT operations.

Qualifications

• Bachelor's degree + 4 years of related experience; equivalencies considered.
• Active Secret Clearance required.
• Experience with Total Ticket Ownership (TTO) and enterprise IT environments.
• Desktop support, infrastructure management, application deployment, and network operations.

Responsibilities

• Log, triage, troubleshoot, resolve, escalate, and perform root-cause analysis for tickets under DT/EA/CST.
• Provide dedicated desktop support for DT/EA/CST users and manage GFE and mobile devices.
• Perform infrastructure tasks including card printer support and consular office systems administration.
• Support CA enterprise systems deployment, collaboration platforms, and web services infrastructure.
• Support network operations for enterprise connectivity and services.
• Update ticket configs, workflows, and propose system enhancements; improve self-service capabilities.
• Assist in change management meetings and ensure DT/EA/CST policies are followed.

Skills

TTO ownership

Troubleshooting

Desktop support

Network operations

Change management

Ticketing systems

Self-service provisioning

Education

Bachelor's degree

Job description

CACI International Inc. is seeking a Journeyman Systems Administrator to support the GMOS contract for the Department of State. You will guide a high-performing team, perform desktop and infrastructure tasks, manage tickets, and help modernize IT services across locations with up to 10% travel.

The role requires a Secret clearance and a background in enterprise IT, incident resolution, and system deployment. This position emphasizes collaboration, governance, and reliable IT operations.