Journey Planning Specialist

Velsain; Philadelphia (Philadelphia County); On-site; USD 52,000 - 72,000; Full time

Job summary

Velsain is seeking a Journey Planning Specialist to help clients turn ideas into well-organized experiences. You will listen to traveler preferences, research destinations, accommodations, transportation, and activities, and coordinate details with care.

You'll provide responsive support throughout the planning process, maintain current knowledge of destinations, and deliver thoughtful service before, during, and after each journey. Training and resources are provided to help you grow.

Qualifications

• Excellent communication and interpersonal skills.
• Strong organization and attention to detail.
• Professional, dependable and responsive.
• Comfortable working with online research and digital platforms.
• Able to prioritize responsibilities and manage time effectively.
• Enthusiastic about creating memorable client experiences.

Responsibilities

• Connect with clients to understand their interests and preferences.
• Research destinations, accommodations, transportation, and activities.
• Recommend options that complement each client’s vision.
• Coordinate reservations and maintain accurate journey details.
• Communicate important information clearly and professionally.
• Follow up with clients throughout the planning process.
• Provide thoughtful service before, during, and after each journey.
• Maintain current knowledge of destinations and industry resources.

Skills

Communication

Organizational skills

Professionalism

Online research

Time management

Customer service mindset

Willing to train

Customer service experience (welcomed)

Job description

Company Description

We create thoughtfully planned journeys shaped around each traveler’s interests, preferences, and personal style. Through attentive service, trusted resources, and careful coordination, we make the planning experience feel clear, personal, and enjoyable from the first conversation through the traveler’s return home.

Role Description

The Journey Planning Specialist helps clients explore possibilities and turn their ideas into well-organized experiences. You will listen to what each traveler values, research suitable options, coordinate journey details, and provide responsive support throughout the process.

Training, planning resources, booking tools, and ongoing guidance are provided. This opportunity is ideal for someone who enjoys helping others, learning about destinations, and bringing many individual details together into one seamless experience.

Key Responsibilities

• Connect with clients to understand their interests and preferences
• Research destinations, accommodations, transportation, and activities
• Recommend options that complement each client’s vision
• Coordinate reservations and maintain accurate journey details
• Communicate important information clearly and professionally
• Follow up with clients throughout the planning process
• Provide thoughtful service before, during, and after each journey
• Maintain current knowledge of destinations and industry resources

Qualifications

• Excellent communication and interpersonal skills
• Strong organization and attention to detail
• Professional, dependable, and responsive
• Comfortable working with online research and digital platforms
• Able to prioritize responsibilities and manage time effectively
• Enthusiastic about creating memorable client experiences
• Willing to participate in training and continued development
• Customer service, hospitality, planning, or sales experience is welcomed but not required

Ideal Candidate

The ideal candidate is thoughtful, curious, and motivated by helping people experience something meaningful. You should enjoy learning, communicating with different personalities, and providing the kind of attentive service that makes clients feel understood and supported.