Client Experience Advisor

Velsain; Colorado; On-site; USD 42,000 - 62,000; Full time

Job summary

Velsain is seeking a Client Experience Advisor to transform inspiration into thoughtfully planned journeys. You will understand client preferences, research destinations and accommodations, and organize essential details with attentive support throughout the planning process.

This role suits someone who enjoys connecting with people, exploring new destinations, and crafting experiences that feel personal rather than off-the-shelf. Training and booking tools are provided to guide you.

Qualifications

• Strong written and verbal communication skills.
• Warm, professional, service-focused approach.
• Excellent organization and attention to detail.
• Comfortable researching and comparing options online.
• Ability to manage time and responsibilities effectively.
• Confident learning new digital tools and platforms.
• Genuine interest in travel, hospitality, and client experiences.
• Previous customer service/hospitality/sales/planning experience helpful but not required.

Responsibilities

• Learn each client’s preferences, priorities, and vision.
• Research destinations, accommodations, transportation, and experiences.
• Present thoughtful options based on individual client needs.
• Coordinate reservations and organize essential journey details.
• Maintain clear and professional client communication.
• Provide attentive support before, during, and after each journey.
• Build lasting client relationships through dependable service.
• Continue developing destination and industry knowledge.

Skills

Communication skills

Professional demeanor

Attention to detail

Time management

Research online

Tech savvy

Hospitality interest

Customer service

Job description

Company Description

We believe exceptional travel begins long before departure. Our work is centered on thoughtful planning, personalized service, and creating experiences that reflect how each client truly wants to travel. With a service-first approach and careful attention to detail, we help transform ideas into seamless, memorable journeys.

Role Description

As a Client Experience Advisor, you will help clients move from inspiration to a thoughtfully planned journey. You will take time to understand their preferences, research destinations and accommodations, organize essential details, and provide attentive support throughout the planning process.

This opportunity is well suited to someone who enjoys connecting with people, discovering new destinations, and creating experiences that feel personal rather than prepackaged. Training, professional resources, booking tools, and continued guidance are provided.

Key Responsibilities

• Learn each client’s preferences, priorities, and vision
• Research destinations, accommodations, transportation, and experiences
• Present thoughtful options based on individual client needs
• Coordinate reservations and organize essential journey details
• Maintain clear and professional client communication
• Provide attentive support before, during, and after each journey
• Build lasting client relationships through dependable service
• Continue developing destination and industry knowledge

Qualifications

• Strong written and verbal communication skills
• A warm, professional, and service-focused approach
• Excellent organization and attention to detail
• Comfortable researching and comparing options online
• Able to manage time and responsibilities effectively
• Confident learning new platforms and digital tools
• Genuine interest in travel, hospitality, and client experiences
• Previous experience in customer service, hospitality, sales, or planning is helpful but not required

Who Will Thrive in This Role

You may be a strong fit if you are naturally curious, dependable, thoughtful, and motivated to create meaningful experiences for others. You do not need previous industry experience-just a willingness to learn, communicate well, and provide the level of care every client deserves.