Luxury Journey Coordinator

Velsain; Los Angeles (CA); On-site; USD 48,000 - 72,000; Full time

Job summary

Velsain is seeking a Journey Planning Specialist to help clients explore possibilities and turn ideas into well-organized experiences. You will listen to traveler values, research options, coordinate details, and provide responsive support throughout the process.

Training and planning resources are provided; ideal candidates enjoy helping others, learning about destinations, and bringing many details together into one seamless experience.

Qualifications

• Experience in customer service, hospitality, planning, or sales is a plus.
• Comfortable researching destinations and services online.
• Able to clearly communicate options and timelines.

Responsibilities

• Connect with clients to understand interests and preferences.
• Research destinations, accommodations, transportation, and activities.
• Recommend options that fit the client’s vision.
• Coordinate reservations and maintain journey details.
• Communicate information clearly and professionally.
• Follow up with clients throughout the planning process.
• Provide attentive service before, during, and after each journey.
• Maintain current knowledge of destinations and industry resources.

Skills

Excellent communication

Interpersonal skills

Strong organization

Time management

Customer service

Job description

Company Description

We create thoughtfully planned journeys shaped around each traveler’s interests, preferences, and personal style. Through attentive service, trusted resources, and careful coordination, we make the planning experience feel clear, personal, and enjoyable from the first conversation through the traveler’s return home.

Role Description

The Journey Planning Specialist helps clients explore possibilities and turn their ideas into well-organized experiences. You will listen to what each traveler values, research suitable options, coordinate journey details, and provide responsive support throughout the process.

Training, planning resources, booking tools, and ongoing guidance are provided. This opportunity is ideal for someone who enjoys helping others, learning about destinations, and bringing many individual details together into one seamless experience.

Key Responsibilities

• Connect with clients to understand their interests and preferences
• Research destinations, accommodations, transportation, and activities
• Recommend options that complement each client’s vision
• Coordinate reservations and maintain accurate journey details
• Communicate important information clearly and professionally
• Follow up with clients throughout the planning process
• Provide thoughtful service before, during, and after each journey
• Maintain current knowledge of destinations and industry resources

Qualifications

• Excellent communication and interpersonal skills
• Strong organization and attention to detail
• Professional, dependable, and responsive
• Comfortable working with online research and digital platforms
• Able to prioritize responsibilities and manage time effectively
• Enthusiastic about creating memorable client experiences
• Willing to participate in training and continued development
• Customer service, hospitality, planning, or sales experience is welcomed but not required

Ideal Candidate

The ideal candidate is thoughtful, curious, and motivated by helping people experience something meaningful. You should enjoy learning, communicating with different personalities, and providing the kind of attentive service that makes clients feel understood and supported.