Service Manager

Journey Home; Fort Worth (TX); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Generous PTO & 11 Paid Holidays

Competitive Health Benefits

Student Loan Debt Assistance

Employee Assistance Program (EAP)

401(k) Retirement Plan

Job summary

Presbyterian Night Shelter in Fort Worth, TX, is seeking a Service Manager to oversee key daily operations including security, purchasing, IT support, donations sorting, payroll coordination, and fleet management. The role leads Operations staff and requires Texas Level III Commissioned Security Officer credentials and a valid Texas driver license.

The position is full-time with generous benefits and opportunities to contribute to a mission-driven nonprofit serving those in greatest need.

Qualifications

• Two years of operations and supervisory experience required.
• Must have strong organizational, leadership, and problem-solving skills.
• Basic knowledge of computers and workplace technology.
• Experience in security, nonprofit, shelter, or residential operations preferred.
• Must be able to remain calm under high stress and communicate effectively with guests, staff and volunteers.
• Ability to solve practical problems and deal with a variety of variables in situations.
• Must have valid Texas driver license and proof of liability insurance.
• Must possess or obtain and maintain required Texas Level III Commissioned Security Officer credentials.

Responsibilities

• Oversee day-to-day operational functions including security, purchasing and supplies, basic IT support, donations sorting, payroll coordination, and fleet management.
• Provide leadership to Operations staff and ensure safety and efficiency in line with the agency mission.

Skills

Operations leadership

Supervisory experience

Organization

Problem-solving

Communication

Education

Texas Level III Commissioned Security Officer credentials

Tools

Basic computer skills

Job description

Service Manager

Presbyterian Night Shelter is known for serving the homeless in greatest need: those who have no other places to go. Those who present the greatest challenge to our community are welcome here. As the largest homeless shelter in Tarrant County, we serve approximately 1,000 men, women and children each night.

Presbyterian Night Shelter staff members strive with mutual respect and compassion to serve with integrity, taking responsibility for our actions to foster hope in the journey from homeless to home.

Job Summary

The Service Manager oversees key day-to-day operational functions of the Presbyterian Night Shelter, including security, purchasing and supplies, basic IT support, donations sorting, payroll coordination, and agency fleet management. This position ensures these functions operate safely, efficiently, and in support of the agency's mission.

The Service Manager provides leadership to assigned Operations staff and must possess and maintain qualifications as a Texas Level III Commissioned Security Officer.

Qualifications

• Two years of operations and supervisory experience required.
• Must have strong organizational, leadership, and problem-solving skills.
• Basic knowledge of computers and workplace technology.
• Experience in security, nonprofit, shelter, or residential operations preferred.
• Must be able to remain calm under high stress and communicate effectively with guests, staff and volunteers.
• Ability to solve practical problems and deal with a variety of variables in situations.
• Must have valid Texas driver license and proof of liability insurance.
• Must possess or obtain and maintain required Texas Level III Commissioned Security Officer credentials.

Rate of Pay

$60,000.00 annually

• Generous PTO & 11 Paid Holidays
• Competitive Health Benefits
• Student Loan Debt Assistance
• Employee Assistance Program (EAP)
• 401(k) Retirement Plan

This is a full-time salaried position.

Equal Opportunity Employer

Presbyterian Night Shelter is an Equal Opportunity Employer