Journey-Driven SRE Lead — AI-Powered Reliability

Solugenix; Phoenix (AZ); Hybrid; USD 96,000 - 103,000; Full time

Job summary

Solugenix in Phoenix, AZ, is seeking a Journey-Centric Lead Site Reliability Engineer to drive end-to-end reliability across critical customer journeys. You will lead the design and implementation of modern SRE practices, unified observability, and autonomous operations for highly resilient digital services.

The ideal candidate brings 5+ years in SRE/Platform Engineering for BFS clients, strong cloud and networking skills, hands-on experience with Dynatrace/New Relic/Splunk, IaC tooling, and AI

Qualifications

• 5+ years in SRE/Platform/DevOps with BFS customers.
• 3+ years leading enterprise-scale reliability initiatives.
• Experience with production support and critical SLOs.
• Strong knowledge of SRE principles, distributed systems, and cloud-native platforms.
• Hands-on with monitoring/observability tools: Dynatrace, New Relic, Splunk, OpenTelemetry.
• Proficient in IaC and automation tools (Terraform, CloudFormation, Ansible).

Responsibilities

• Define and implement enterprise-scale SRE best practices across critical journeys.
• Establish reliability frameworks, standards, and governance models.
• Lead incident management, postmortems, and reliability reviews.
• Design unified observability across metrics, logs, traces, and user telemetry.
• Build dashboards and enable end-to-end monitoring for complex microservices.
• Develop self-healing and autonomous operations with AI Ops approaches.
• Automation of deployments, monitoring, remediation, and runbooks.

Skills

SRE principles

Distributed systems

Cloud-native platforms

Dynatrace

New Relic

Splunk Observability

Elastic Stack

OpenTelemetry

Terraform

CloudFormation

Ansible

GitHub Actions

Jenkins

Python

Go

Bash/Shell

AI Ops

AWS AgentCore

Networking knowledge

TCP/IP

DNS

HTTP/HTTPS

API Gateways

Load Balancers

CDN

Service Mesh

VPC & cloud networking

Tools

Dynatrace

New Relic

Splunk Observability

Elastic Stack

OpenTelemetry

Terraform

CloudFormation

Ansible

GitHub Actions

Jenkins

Python

Go

Job description

Solugenix in Phoenix, AZ, is seeking a Journey-Centric Lead Site Reliability Engineer to drive end-to-end reliability across critical customer journeys. You will lead the design and implementation of modern SRE practices, unified observability, and autonomous operations for highly resilient digital services.

The ideal candidate brings 5+ years in SRE/Platform Engineering for BFS clients, strong cloud and networking skills, hands-on experience with Dynatrace/New Relic/Splunk, IaC tooling, and AI