Journals Subscriptions & Customer Support Specialist

The Johns Hopkins University; Baltimore (MD); Hybrid; USD 46,133,000 - 74,214,000; Full time

Job summary

Johns Hopkins University Press seeks a Journals Customer Service Representative (CSR) to join a team of professionals dedicated to making discovery accessible by supporting journal subscribers, membership societies, and other clients. The CSR handles order and payment processing, subscription fulfillment, and serves as a liaison to member organizations, while maintaining accurate records.

This role reports to the Journals Customer Service Assistant Manager.

Qualifications

• High School Diploma or graduation equivalent.
• Two years customer service experience required.
• Additional education may substitute for some required experience, to the extent permitted by the JHU equivalency formula.

Responsibilities

• Process incoming order requests; process credit requests; process payments; answer telephone and e-mail inquiries.
• Assist with month-end reporting to clients.
• Handle customer order problems and work with the customer to resolve any issues.
• PC knowledge and general bookkeeping are necessary.
• Interact with retail stores, wholesalers, college professors, staff members of clients.
• Other duties as assigned.

Skills

Customer service

PC knowledge

Education

High School Diploma or GED

Tools

Bookkeeping software

Job description

Johns Hopkins University Press seeks a Journals Customer Service Representative (CSR) to join a team of professionals dedicated to making discovery accessible by supporting journal subscribers, membership societies, and other clients. The CSR handles order and payment processing, subscription fulfillment, and serves as a liaison to member organizations, while maintaining accurate records.

This role reports to the Journals Customer Service Assistant Manager.