Customer Care Representative

Innovative Cleaning Services, LLC.; Cincinnati (OH); On-site; USD 35,000 - 45,000; Full time

Job summary

Innovative Cleaning Services, LLC. is seeking a Full-Time Customer Service Representative based in Cincinnati, Ohio. In this role, you will enhance subscriber experiences by managing accounts, handling customer inquiries, and resolving disputes.

The ideal candidate will demonstrate strong communication skills and proficiency in customer service. Responsibilities include assisting customers with inquiries, managing credit disputes, and maintaining records, fostering a positive company image.

Qualifications

• Strong communication skills for handling customer interactions.
• Ability to manage disputes and maintain internal records.
• Proficiency in email management and customer service platforms.

Responsibilities

• Handle credit card and PayPal disputes through reviews.
• Assist subscribers with account maintenance and navigation.
• Monitor and route overnight voicemails accordingly.

Job description

Full‑Time Customer Service Representative

We are looking to hire a new CSR.

Job Description

Schaeffer’s Customer Service Representatives are tasked primarily with providing our subscribers and internal departments with a positive experience while servicing accounts, supporting sales and handling customer concerns.

Duties and Responsibilities

• Handle any credit card and PayPal disputes through the review of calls, emails, and notes on contact records
• Compile information to fight disputes on behalf of the company
• Assist subscribers with account maintenance, website navigation and general questions, via emails, phone and/or live chats
• Internal account maintenance including but not limited to combining duplicate records, handling email deliverability issues, redistributing book assignments when requested by management
• Reviewing sections of OA newsletter for accuracy
• Manually modifying subscription terms as required by specific promotions
• Monitor overnight voicemails and route accordingly
• Manage the credit card dispute process such as tracking cases, providing rebuttals, transcribing sales calls