Join the BlackCloak CSOC Talent Community - Enterprise Relationship Manager (ERM)

BlackCloak, Inc.; United States; Hybrid; USD 90.000 - 100.000; Vollzeit

Zusammenfassung

BlackCloak, Inc. is seeking an Enterprise Client Success professional who builds lasting relationships with enterprise clients, learns their business, and supports their cybersecurity needs so they receive full value from BlackCloak.

You work closely with our Sales, Delivery, and Security teams to ensure onboarding and implementation are seamless from day one, monitor accounts for risk, share utilization highlights, collect feedback, and drive Net Revenue Retention through thoughtful account

Qualifikationen

• Two or more years in a customer success or account management role, ideally with enterprise clients.
• Bachelor's degree in a relevant field; advanced degree a plus.
• Familiarity with cybersecurity and privacy concepts.
• Strong communication and interpersonal skills for client success.
• Willingness to travel to meet clients when necessary.

Aufgaben

• Build and maintain relationships with enterprise clients, and learn their primary needs so you can support their cybersecurity efforts
• Partner with our Sales, Delivery, and Security teams to support seamless onboarding and implementation of BlackCloak solutions
• Provide ongoing support so clients get the most value from our services, and communicate updates and utilization highlights along the way
• Monitor client accounts, identify potential issues early, and recommend solutions
• Gather client feedback and share insight with internal teams to improve the product and the overall client experience
• Use our CRM to track activity, analyze data, and identify trends
• Support key metrics such as Net Revenue Retention (NRR), logo retention, onboarding, and utilization

Kenntnisse

Customer success

Account management

Enterprise clients

Communication

Organizational skills

Ausbildung

Bachelor's degree

Advanced degree

Tools

CRM software

Jobbeschreibung

Our Client Security Operations Center protects members around the clock, and Enterprise Relationship Managers are how our enterprise clients experience that protection at the account level. In this role you build and maintain relationships with key enterprise clients, learn their business and their needs, and support their cybersecurity efforts so they get the full value of BlackCloak.

You work closely with our Sales, Delivery, and Security teams so onboarding and implementation are seamless from the very beginning, and you stay with clients across their whole journey. You monitor accounts, spot potential issues early, share updates and utilization highlights, and bring client feedback back to the teams that build and deliver our services.

You take real pride in building relationships that last, and you are motivated by outcomes like retention, onboarding, and utilization. You are eager to deepen your knowledge of cybersecurity and privacy, and this is a place to do that.

What you would do

• Build and maintain relationships with enterprise clients, and learn their primary needs so you can support their cybersecurity efforts


• Partner with our Sales, Delivery, and Security teams to support seamless onboarding and implementation of BlackCloak solutions


• Provide ongoing support so clients get the most value from our services, and communicate updates and utilization highlights along the way


• Monitor client accounts, identify potential issues early, and recommend solutions


• Gather client feedback and share insight with internal teams to improve the product and the overall client experience


• Use our CRM to track activity, analyze data, and identify trends


• Support key metrics such as Net Revenue Retention (NRR), logo retention, onboarding, and utilization

What you need to be successful

• Two or more years in a customer success or account management role, ideally with enterprise clients


• Bachelor's degree in a relevant field, with an advanced degree a plus


• Familiarity with cybersecurity and privacy concepts


• Strong communication and interpersonal skills, with the ability to gather and interpret information to support client success


• Motivated to deliver great results and able to work with some independence


• Strong organizational and time management skills


• Willingness to travel to meet with clients when necessary

$90,000 - $100,000 a year

This range is shown as a guide. Final offer amounts are determined by multiple factors, including but not limited to geographic location as well as candidate experience and expertise, and may vary from the amounts listed above.

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