Senior Enterprise Relationship Manager

BlackCloak, Inc.; United States; Remoto; USD 140.000 - 190.000; Tempo pieno

Vantaggi offerti da questo lavoro

100% Remote Company in the USA

Comprehensive Medical, Dental, Vision

Health Savings Account with company Hs

Flexible Vacation Plan

Paid Holidays (10)

Company Equity

Parental and Pregnancy Recovery Leave

Home office stipend

Descrizione del lavoro

BlackCloak is seeking a Senior Enterprise Relationship Manager to own a portfolio of large enterprise clients, building trusted relationships with executives and security leaders. You will oversee retention, onboarding, and adoption, using data and AI-driven workflows to demonstrate program value.

You will mentor ERMs, shape team playbooks, and partner with Sales to expand coverage while maintaining strong executive-level communications and a proactive risk approach.

Competenze

• Bachelor’s degree in a related field or equivalent experience.
• 5+ years in customer success or account management for enterprise clients.
• Solid understanding of cybersecurity and privacy concepts.
• Executive presence and ability to lead business reviews with senior stakeholders.
• Analytical skills to forecast risk and show clients the value of the program.
• Hands-on experience with AI tools to automate workflows.
• Experience with CRM platforms such as Planhat, Gainsight, Salesforce.

Mansioni

• Manage a portfolio of enterprise clients and build trusted executive relationships.
• Own retention and adoption metrics including NRR, logo retention, enrollment, onboarding, and utilization.
• Lead onboarding for complex accounts in collaboration with Sales.
• Monitor account health and step in early to recover at-risk accounts.
• Build executive relationships so accounts stay engaged through leadership changes.
• Use data/analytics to present clear business reviews for senior stakeholders.
• Leverage AI tools to automate routine work and generate client-ready content.
• Coordinate trainings and work with internal teams to resolve issues quickly.
• Identify opportunities to expand program coverage and collaborate on strategy.
• Mentor ERMs and help shape team playbooks and processes.

Conoscenze

Enterprise Relations

Executive communication

Data-driven decisions

Cybersecurity knowledge

Travel willingness

Mentoring

Formazione

Bachelor’s degree

Strumenti

Planhat

Gainsight

Salesforce

Descrizione del lavoro

BlackCloak’s mission is to protect corporate executives and high-profile individuals in their personal lives, mitigating risks to their families, companies, reputation, and finances. We defend our clients’ digital lives from hackers, privacy leaks, and identity theft. If you are passionate about helping to protect others, then keep reading - this may be your next great opportunity.

As a Senior Enterprise Relationship Manager, you’ll own a portfolio of BlackCloak’s largest and most strategic enterprise clients, building trusted relationships with executive sponsors, security leaders, and the executives and families enrolled in the program. You’ll be accountable for retention and adoption across your book of business. That means leading onboarding for complex, high-profile accounts, watching account health closely, and stepping in early when risk appears. Using account data, analytics, and AI-driven workflows, you’ll show clients the value of their program through clear, compelling business reviews, and you’ll partner with Sales to find opportunities to expand coverage. You’ll also mentor fellow ERMs and help shape the team’s playbooks and processes. The ideal candidate is a confident executive communicator who uses data and AI tools to work smarter, and who takes full ownership of retention and growth across their portfolio.

What You Will Do

• Manage a portfolio of BlackCloak’s largest and most strategic enterprise clients, building trusted relationships with executive sponsors, security leaders, and the executives and families enrolled in the program
• Own retention and adoption results for your book of business, including NRR, logo retention, enrollment, onboarding, and utilization
• Lead onboarding for complex, high-profile accounts, working with Sales to set clear expectations and get members enrolled quickly
• Monitor account health and adoption, step in early when risk appears, and lead the plan to recover at-risk accounts
• Build executive-level relationships across each client so every account stays engaged through leadership changes
• Use account data and analytics to show clients the value of their program, and turn those insights into clear, compelling business reviews for senior stakeholders
• Use AI tools and workflows to automate routine work, analyze account data, and produce client-ready content, from business reviews to executive reports
• Coordinate trainings and work with internal teams to resolve client issues quickly
• Identify opportunities to expand program coverage and partner with Sales on strategy for your accounts
• Help shape the team’s playbooks, health criteria, and processes based on what you see in your accounts
• Mentor and support other ERMs, sharing best practices and helping onboard new team members
• Contribute to portfolio health reviews and forecasting with accurate, well-reasoned account assessments

What You Need to be Successful

• Bachelor’s degree in a relevant field, or equivalent experience
• 5+ years of experience in customer success or account management, with a focus on enterprise clients
• Solid understanding of cybersecurity and privacy concepts, and the ability to discuss them credibly with security leaders
• Confident communication and executive presence, including leading business reviews and difficult conversations with senior stakeholders
• Strong analytical skills, with experience using data to assess account health, forecast risk, and show clients the value of their program
• Hands-on experience with AI tools and building AI-assisted workflows that improve how you and your team work
• Deep experience with a CRM or client success platform (Planhat, Gainsight, Salesforce, or similar)
• Proven track record of driving retention and adoption, with working knowledge of metrics such as NRR, logo retention, and utilization
• Experience managing escalations and recovering at-risk accounts
• Ability to work independently, manage a complex book of business, and help improve team processes
• Interest in mentoring and supporting other team members
• Discretion and sound judgment when working with executives, high-net-worth individuals, and sensitive personal information
• Willingness to travel to meet with clients when needed

About BlackCloak

BlackCloak is an extremely fast-growing company in an entirely new product category. We have amazing product fit validated by industry awards and an impressive client base of Fortune 500 companies across all industries.

BlackCloak offers a competitive salary, exceptional benefits, and a dynamic work environment.Below is a quick summary of BlackCloak’s generous benefits package for full-time employees includes:

• - 100% Remote Company, within the USA
• - Comprehensive Medical, Dental, and Vision plans with a 100% employer-paid monthly premium option for employees & 50% employer-paid monthly premiums for dependents.
• - Health Savings Account with company contribution for eligible medical plans.
• - Flexible Vacation Plan
• - 10 Paid Company Holidays
• - 100% employer-paid Life, AD&D and Short- and Long-Term Disability Insurance
• - 401k with Traditional and Roth options, including employer match.
• - Company Equity
• - Paid Parental and Pregnancy Recovery Leave
• - Company and team off-sites and virtual events throughout the year
• - Home office stipend

We are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic.

Learn More about Us

Website: https://blackcloak.io

LinkedIn: /blackcloak

Twitter: @BlackCloakCyber

White Paper: https://bc.blackcloak.io/quantifying-the-business-need-for-digital-executive-protection-report-download

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