JOC Service Desk Technician — Real-Time IT Support

MANTECH; Miami (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

MANTECH seeks a motivated, career- and customer-oriented Service Desk Technician for the Joint Operations Center Watch in Doral, FL. The role provides real-time Tier I/II IT support to operational watchstanders and JOC personnel.

Qualifications include strong AD/Windows skills, ticketing experience (ServiceNow/Remedy), and an active top secret clearance with eligibility for TS/SCI. 5+ years of IT service desk experience or an associate's degree with 3+ years, or a BS with 1+ year is acceptable.

Qualifications

• Requires IT service desk or desktop support experience in an enterprise environment.
• Proven ability to log, track, prioritize, and resolve tickets.

Responsibilities

• Provide real-time Tier I/II IT service desk and desktop support to watchstanders and JOC personnel.
• Log, track, prioritize, and resolve technical service tickets, outages, and incidents.
• Install, configure, troubleshoot, and maintain desktop hardware, OS, and secure communications tools.
• Manage user accounts, passwords, and AD permissions across command networks.
• Collaborate with cross-functional teams to resolve escalated IT issues.
• Maintain IT asset inventories, baselines, and change logs.
• Recommend and implement process improvements for service desk efficiency.

Skills

Active Directory administration

Windows operating systems

Ticketing systems

Real-time IT service desk

Education

High School Diploma or GED + 5+ years IT service desk

Associate’s degree + 3+ years relevant experience

Bachelor’s degree in CS/IT + 1+ year experience

Tools

ServiceNow

Remedy

Job description

MANTECH seeks a motivated, career- and customer-oriented Service Desk Technician for the Joint Operations Center Watch in Doral, FL. The role provides real-time Tier I/II IT support to operational watchstanders and JOC personnel.

Qualifications include strong AD/Windows skills, ticketing experience (ServiceNow/Remedy), and an active top secret clearance with eligibility for TS/SCI. 5+ years of IT service desk experience or an associate's degree with 3+ years, or a BS with 1+ year is acceptable.