Job Services Case Manager

State of South Dakota; Sioux Falls (SD); On-site; USD 41,000 - 57,000; Full time

Benefits offered by this job

Health Insurance

Well-Being Program

Employee Assistance Program

Dental Insurance

Vision Insurance

Health Savings Account

Life Insurance

Retirement System (SDRS)

Vacation Leave

Sick Leave

Paid Family Leave

Military Leave

11 Paid Holidays

Longevity Pay

Job summary

State of South Dakota seeks a Job Service Case Manager / Employment Specialist to administer WIOA programs in Sioux Falls. The role involves assessing participants, counseling for skill development, and connecting clients with community resources for meaningful employment.

The position is full-time, located in the Sioux Falls Job Service Office, with comprehensive benefits and a $23.56/hr salary. Veterans’ preference applies; E-Verify is used for eligibility verification.

Qualifications

• Bachelor's degree preferred or equivalent combination of education/experience in Social Services, Human Services or related fields.
• Strong communication, interpersonal and organizational abilities.
• Proficiency with computer applications and virtual communication platforms.

Responsibilities

• Assess and counsel adult participants to identify strengths, skills, and barriers to employment.
• Provide resources and support to help participants obtain meaningful employment under WIOA.
• Document case management activities and services provided in client records.
• Conduct in-person and virtual meetings with participants via Microsoft Teams and other tools.

Skills

Computer proficiency

Communication skills

Interpersonal skills

Organizational skills

Education

Bachelor's degree or equivalent

Tools

Microsoft Teams

Job description

Location: Sioux Falls, SD

Salary: $23.56/hr.

Pay Grade: H

Closing Date: 09/02/2026

At the SD Department of Labor and Regulation - Sioux Falls Job Service, our Core Values are Customer Service, Teamwork, Respect, Communication and Integrity. As a Job Service Case Manager / Employment Specialist you will play a vital role in administering the Workforce Innovation and Opportunity Act (WIOA) under the U.S. Department of Labor.

This program is designed to enhance participants' ability to increase skill levels to obtain meaningful employment. This is not a remote position and will be located in the Sioux Falls Job Service Office.

This is a full-time position with the Department of Labor & Regulation. For more information on the Department of Labor & Regulation, please visit https://dlr.sd.gov/ .

Responsibilities Include

• Working with a diverse range of adult participants, including individuals who are unemployed or underemployed, English language learners, ex-offenders, or individuals with disabilities.
• Complete assessments and provide individualized counseling to help customers identify strengths and job skills, as well as factors that limit potential employment opportunities.
• Empower individuals by helping them identify community resources, overcome challenges, and develop job skills to achieve sustainable and meaningful employment.
• Provide customers with the assistance needed as they explore employment or training opportunities offered by the Workforce Innovation and Opportunity Act (WIOA).
• Document all case management activities in detail and record appropriate services provided.
• Case manage customers both in-person and virtually using Microsoft Teams and maintain regular communication while they desire our assistance.

What We Offer To You Beyond The Paycheck

• Health Insurance ($0 employee-only premium option)
• Well-Being Program
• Employee Assistance Program
• Dental Insurance
• Vision Insurance
• Health Savings Account
• Basic Life Insurance Coverage (free to employees)
• Membership in the South Dakota Retirement System
• Vacation Leave (15 paid vacation days per year)
• Sick Leave (14 paid sick days)
• Paid Family Leave (40 hours per week for twelve weeks for birth or adoption of a child)
• Military Leave (15 paid days per calendar year)
• 11 Paid Holidays
• Longevity Pay

The Ideal Candidate Will Have

• a bachelor’s degree is preferred, or an equivalent combination of education or experience in fields such as Social Work, Human Services, Sociology, Psychology, or similar;
• proficiency in computer applications and virtual communication platforms;
• strong communication, interpersonal and organizational skills;
• ability to establish rapport with individuals coming from diverse backgrounds.

Knowledge Of

• interviewing, case management, and counseling techniques;
• community resources and various support services available in the local community;
• customer service skills and motivational techniques.

Ability To

• maintain accurate records and ensure case notes are entered in a timely manner;
• maintain effective communication with participants, co-workers, partner agencies;
• gather information based on customer interests and abilities, work history, education, etc. to identify employment or training goals;
• work with customers who may have barriers to employment.

This position is eligible for Veterans' Preference per ARSD 55:10:02:08.

The State of South Dakota does not sponsor work visas for new or existing employees. All persons hired will be required to verify identity and eligibility to work in the United States and complete an Employment Eligibility Verification, Form I-9. The State of South Dakota as an employer will be using E-Verify to complete employment eligibility verification upon hire.

The State of South Dakota offers $0 premium employee health insurance option plus eleven paid holidays, generous vacation and sick leave accrual, dental, vision, and other insurance options, and retirement benefits. You can view our benefits information here . This position is a member of Class A retirement under SDRS.

South Dakota Bureau of Human Resources and Administration

Telephone: [phone] Email: [e-mail]

http://bhr.sd.gov/workforus

\"An Equal Opportunity Employer\"