Job Services Case Manager

Sdsoybean; Sioux Falls (SD); On-site; USD 48,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Health Savings Account

Life insurance

South Dakota Retirement System

Vacation days

Sick leave

Paid family leave

Military leave

11 holidays

Longevity pay

Employee assistance program

Job summary

South Dakota Department of Labor and Regulation – Sioux Falls Job Service seeks a Job Service Case Manager / Employment Specialist to administer WIOA. This role supports participants in gaining skills and meaningful employment through guidance and resources in person at the Sioux Falls office or virtually via Teams.

The ideal candidate will have a bachelor’s degree or equivalent experience, strong communication skills, and comfort using computers and virtual platforms.

Qualifications

• Bachelor's degree preferred or equivalent combination of education/experience in related fields.
• Proficiency with common computer applications and virtual meeting platforms.
• Strong communication, interpersonal and organizational abilities.
• Ability to establish rapport with individuals from diverse backgrounds.

Responsibilities

• Work with adult participants who are unemployed or underemployed, including English language learners and individuals with disabilities.
• Complete assessments and provide individualized counseling to identify strengths, skills, and barriers to employment.
• Help participants access community resources and develop job-related skills for sustainable employment.
• Assist customers as they explore employment or training options offered by WIOA.
• Document all case management activities and services provided in records.
• Case manage customers in person and via virtual platforms while maintaining regular contact.

Skills

Communication

Interpersonal skills

Organizational skills

Computer proficiency

Education

Bachelor's degree

Job description

Sioux Falls, SD | Labor and Regulation | Full-Time 40 Hours Weekly

23.56 - 23.56 US per hour

Description

Job ID: 37105
Agency: Department ofLabor & Regulation
Location:Sioux Falls, SDSalary:$23.56/hr.
Pay Grade:H
Closing Date:09/02/2026

At the SD Department of Labor and Regulation – Sioux Falls Job Service, our Core Values are Customer Service, Teamwork, Respect, Communication and Integrity. As aJob Service Case Manager / Employment Specialistyou will play a vital role in administering the Workforce Innovation and Opportunity Act (WIOA) under the U.S. Department of Labor. This program is designed to enhance participant’s ability to increase skill levels to obtain meaningful employment. This is not a remote position and will be located in the Sioux Falls Job Service Office.

Responsibilities include:

• Working with a diverse range of adult participants, including individuals who are unemployed or underemployed, English language learners, ex-offenders, or individuals with disabilities.
• Complete assessments and provide individualized counseling to help customers identify strengths and job skills, as well as factors that limit potential employment opportunities.
• Empower individuals by helping them identify community resources, overcome challenges, and develop job skills to achieve sustainable and meaningful employment.
• Provide customers with the assistance needed as they explore employment or training opportunities offered by the Workforce Innovation and Opportunity Act (WIOA).
• Document all case management activities in detail and record appropriate services provided.
• Case manage customers both in-person and virtually using Microsoft Teams and maintain regular communication while they desire our assistance.

What we offer to you beyond the paycheck:

• Health Insurance ($0 employee-only premium option)
• Employee Assistance Program
• Vision Insurance
• Health Savings Account
• Basic Life Insurance Coverage (free to employees)
• Membership in the South Dakota Retirement System
• Vacation Leave (15 paid vacation days per year)
• Sick Leave (14 paid sick days)
• Paid Family Leave (40 hours per week for twelve weeks for birth or adoption of a child)
• Military Leave (15 paid days per calendar year)
• 11 Paid Holidays
• Longevity Pay

This is a full-time position with the Department of Labor & Regulation. For more information on the Department of Labor & Regulation, please visit https://dlr.sd.gov/ .

The Ideal Candidate Will Have:

• a bachelor’s degree is preferred, or an equivalent combination of education or experience in fields such as Social Work, Human Services, Sociology, Psychology, or similar;
• proficiency in computer applications and virtual communication platforms;
• strong communication, interpersonal and organizational skills;
• ability to establish rapport with individuals coming from diverse backgrounds.

Knowledge of:

• interviewing, case management, and counseling techniques;
• community resources and various support services available in the local community;
• customer service skills and motivational techniques.

Ability to:

• maintain accurate records and ensure case notes are entered in a timely manner;
• maintain effective communication with participants, co-workers, partner agencies;
• gather information based on customer interests and abilities, work history, education, etc. to identify employment or training goals;
• work with customers who may have barriers to employment.

This position is eligible for Veterans’ Preference per ARSD 55:10:02:08.

A certificate is not necessary to be considered.

The State of South Dakota does not sponsor work visas for new or existing employees. All persons hired will be required to verify identity and eligibility to work in the United States and complete an Employment Eligibility Verification, Form I-9. The State of South Dakota as an employer will be using E-Verify to complete employment eligibility verification upon hire.

The State of South Dakota offers $0 premium employee health insurance option plus eleven paid holidays, generous vacation and sick leave accrual, dental, vision, and other insurance options, and retirement benefits. This position is a member of Class A retirement under SDRS.