Job Posting Title Client Support Specialist

Service Champions; Pleasanton (CA); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

Paid Vacation

Paid birthdays off

Health, Vision, and Dental plans

401k with company match up to 30%

Life and accident insurance

FSA & EAP

Referral bonuses

Employee discounts

Training & development

Company events

Collaborative work environment

Job summary

Service Champions in Pleasanton is seeking a Client Support Specialist to join our call center team. You will handle high-volume inbound and outbound calls, book appointments, and apply a solutions-based approach to meet client needs.

The role requires strong sales experience, solid communication, and CRM proficiency, with shift flexibility including evenings and weekends. Join a locally owned heating and air company that values integrity, ongoing training, and employee growth in a dynamic work

Qualifications

• 1 year Call Center experience preferred.
• Strong SALES experience and background preferred.
• Experience with Microsoft, Word, Outlook, CRM systems.
• Must be able to type a minimum of 40 WPM, with multiple monitors.
• Exceptional phone and interpersonal skills and strong written/verbal communication.
• Ability to schedule appointments, log call outcomes, and upsell where appropriate.
• Evening/weekend shifts may be required.

Responsibilities

• Work onsite at Service Champions, Pleasanton Support Center.
• Handle outbound calls to existing customers.
• Book appointments at a high conversion rate.
• Use a solutions-based approach to solve client needs.
• Accept inbound calls promptly and escalate concerns as needed.
• Aim for productivity goals while maintaining high quality.
• Log detailed client interactions in the CRM.

Skills

Sales experience

Call Center

Interpersonal skills

Verbal communication

Written communication

CRM systems

MS Office

Typing 40 WPM

Tools

CRM systems

Microsoft Word

Outlook

Job description

Overview

Service Champions is currently seeking Client Support Specialists to join our Call Center Team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our call center agents receive high volume inbound and outbound customer service calls in a call center environment and are responsible for providing exceptional customer service at all times to existing and potentially new customers by answering calls.

We have been locally owned and operated since 2003, dedicating ourselves to providing quality 5-star customer service. We are a nationally recognized residential heating and air conditioning company. We value our clients and employees by serving everyone with honesty and integrity. We’ve been named aTop Workplace since 2016!We are committed to ourcore valuesand we protect our company culture through our commitment to being a Champion every day!

What's In It For Me?

• $21-$26.99 an hour + uncapped commission
• Paid Vacation
• Paid Birthdays off
• Health, Vision, and Dental plans for you and your family
• 401k Retirement Plan with company match up to 30%
• Life insurance and accident insurance
• Special Program Options: FSA & EAP
• Referral Bonuses and Employee Discounts Program
• Continuous Training for your Professional Development & Life Skills Courses
• Fun Company Sponsored Events
• Working in a dynamic, collaborative, and fun environment
• Coached and supported career growth

Responsibilities

What Will I Do?

• Work onsite at Service Champions, Pleasanton Support Center
• Handle outbound calls to existing customers
• Book appointments at a high conversion rate
• Use a solutions-based approach to solve client needs
• Accept in a timely manner inbound calls from our clients
• Escalate customer concerns as needed
• Achieve and exceed productivity goals while maintaining high quality

Client Support Center hours of operation: Monday through Friday 7:00 am to 7:00 pm, Saturday/Sunday 8:00 am to 5:00 pm

Qualifications

Do I have What it Takes?

• 1 year Call Center experience preferred
• STRONGSALESexperienceand background preferred
• Experience with Microsoft, Word, Outlook, CRM systems
• Must be able to type a minimum of 40WPM, using multiple monitors, keyboards, mouse and headset
• Exceptional phone and interpersonal skills
• Exceptional written and verbal communication skills
• Ability to gather information, schedule appointments, answer inquiries, and log call outcomes in client database.
• Use provided leads to make outbound calls to offer our products and services.
• Use product knowledge to showcase the solutions that our company can offer to prospects.
• Understanding customers' needs and identifying upselling opportunities.
• Enter accurate and detailed records of client interactions and actions taken
• Strong judgement skills to make sound business decisions and resolve issues in a clear, calm, and diplomatic manner
• Ability to work shifts that include evenings and weekends.
• Service Titan experience preferred but not required

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.

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