Client Support Specialist

Service Champions Heating & Air Conditioning; Pleasanton (CA); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

Paid vacation

Paid birthdays off

Health, Vision, and Dental plans for您/

401k with company match up to 30%

Life insurance

Accident insurance

FSA & EAP

Referral bonuses

Employee discounts

Training and development

Company events

Job summary

Service Champions Heating & Air Conditioning is seeking Client Support Specialists to join our Call Center Team in Pleasanton. You will handle high-volume inbound and outbound calls, deliver exceptional customer service, and support both existing and new customers by solving their needs.

We offer hourly pay of $21–$26.99 plus uncapped commissions, paid time off, health and retirement benefits, and ongoing training.

Qualifications

• 1 year Call Center experience preferred.
• Strong sales background preferred.
• Experience with Microsoft Word, Outlook and CRM systems.
• Must type a minimum of 40 WPM.
• Exceptional phone and interpersonal skills.
• Exceptional written and verbal communication skills.
• Ability to gather information, schedule appointments, and log call outcomes in client database.
• Use provided leads to make outbound calls to offer our products and services.
• Use product knowledge to showcase the solutions that our company can offer to prospects.
• Understanding customers' needs and identifying upselling opportunities.
• Enter accurate and detailed records of client interactions and actions taken.
• Strong judgement skills to make sound business decisions and resolve issues in a clear, calm, and diplomatic manner.
• Ability to work shifts that include evenings and weekends.
• Service Titan experience preferred but not required

Responsibilities

• Work onsite at Service Champions, Pleasanton Support Center
• Handle outbound calls to existing customers
• Book appointments at a high conversion rate
• Use a solutions-based approach to solve client needs
• Accept inbound calls from our clients
• Escalate customer concerns as needed
• Achieve and exceed productivity goals while maintaining high quality

Skills

Sales experience

Phone skills

Interpersonal skills

Written communication

Verbal communication

Typing 40 WPM

CRM systems

Microsoft Word/Outlook

Upselling

Record keeping

Problem solving

Tools

CRM software

Microsoft Word

Microsoft Outlook

ServiceTitan (preferred)

Job description

Overview

Service Champions is currently seeking Client Support Specialists to join our Call Center Team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our call center agents receive high volume inbound and outbound customer service calls in a call center environment and are responsible for providing exceptional customer service at all times to existing and potentially new customers by answering calls.

We have been locally owned and operated since 2003, dedicating ourselves to providing quality 5-star customer service. We are a nationally recognized residential heating and air conditioning company. We value our clients and employees by serving everyone with honesty and integrity. We’ve been named aTop Workplace since 2016!We are committed to ourcore valuesand we protect our company culture through our commitment to being a Champion every day!

What's In It For Me?

• $21-$26.99 an hour + uncapped commission
• Paid Vacation
• Paid Birthdays off
• Health, Vision, and Dental plans for you and your family
• 401k Retirement Plan with company match up to 30%
• Life insurance and accident insurance
• Special Program Options: FSA & EAP
• Referral Bonuses and Employee Discounts Program
• Continuous Training for your Professional Development & Life Skills Courses
• Fun Company Sponsored Events
• Working in a dynamic, collaborative, and fun environment
• Coached and supported career growth

Responsibilities

What Will I Do?

• Work onsite at Service Champions, Pleasanton Support Center
• Handle outbound calls to existing customers
• Book appointments at a high conversion rate
• Use a solutions-based approach to solve client needs
• Accept in a timely manner inbound calls from our clients
• Escalate customer concerns as needed
• Achieve and exceed productivity goals while maintaining high quality

Client Support Center hours of operation: Monday through Friday 7:00 am to 7:00 pm, Saturday/Sunday 8:00 am to 5:00 pm

Qualifications

Do I have What it Takes?

• 1 year Call Center experience preferred
• STRONGSALESexperienceand background preferred
• Experience with Microsoft, Word, Outlook, CRM systems
• Must be able to type a minimum of 40WPM, using multiple monitors, keyboards, mouse and headset
• Exceptional phone and interpersonal skills
• Exceptional written and verbal communication skills
• Ability to gather information, schedule appointments, answer inquiries, and log call outcomes in client database.
• Use provided leads to make outbound calls to offer our products and services.
• Use product knowledge to showcase the solutions that our company can offer to prospects.
• Understanding customers' needs and identifying upselling opportunities.
• Enter accurate and detailed records of client interactions and actions taken
• Strong judgement skills to make sound business decisions and resolve issues in a clear, calm, and diplomatic manner
• Ability to work shifts that include evenings and weekends.
• Service Titan experience preferred but not required

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.

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