Client Support Specialist

Service Champions Heating Cooling Water Electrical NorCal; Pleasanton (CA); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

Paid Vacation

Paid Birthdays off

Health, Vision, and Dental plans

401k Retirement Plan with companymatch

Life insurance and accident insurance

FS&A/EAP programs

Referral Bonuses

Continuous Training for development

Fun Company Sponsored Events

Career growth support

Job summary

Service Champions is seeking Client Support Specialists to join our Pleasanton call center team. You will handle high-volume inbound and outbound calls, book appointments, and use a solutions-based approach to satisfy customer needs.

We offer competitive hourly pay with uncapped commissions, paid time off, health plans, a 401(k) with generous matching, life and accident insurance, and ongoing training for professional growth in a dynamic, collaborative environment.

Qualifications

• 1 year Call Center experience preferred.
• Strong sales experience preferred.
• Experience with Microsoft Word, Outlook, and CRM systems.
• Must type a minimum of 40 WPM.
• Excellent phone and interpersonal skills.
• Excellent written and verbal communication skills.
• Ability to log call outcomes and schedule appointments in the client database.
• Use provided leads for outbound calls and upsell opportunities.
• Understand customer needs and document interactions clearly.
• Ability to work evenings and weekends.

Responsibilities

• Work onsite at Service Champions, Pleasanton Support Center.
• Handle outbound calls to existing customers.
• Book appointments with high conversion rates.
• Use a solutions-based approach to address client needs.
• Answer inbound calls promptly.
• Escalate customer concerns as needed.
• Meet productivity targets while delivering high quality service.

Skills

Call Center experience

Sales experience

Typing 40 WPM

Interpersonal skills

Written and verbal communication

Information gathering

Upselling opportunities

Record keeping

Product knowledge

Tools

Microsoft Word

Outlook

CRM systems

ServiceTitan

Job description

Service Champions is currently seeking Client Support Specialists to join our Call Center Team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our call center agents receive high volume inbound and outbound customer service calls in a call center environment and are responsible for providing exceptional customer service at all times to existing and potentially new customers by answering calls.

We have been locally owned and operated since 2003, dedicating ourselves to providing quality 5-star customer service. We are a nationally recognized residential heating and air conditioning company. We value our clients and employees by serving everyone with honesty and integrity. We’ve been named a Top Workplace since 2016! We are committed to our core values and we protect our company culture through our commitment to being a Champion every day!

What's In It For Me?

• $21-$26.99 an hour + uncapped commission
• Paid Vacation
• Paid Birthdays off
• Health, Vision, and Dental plans for you and your family
• 401k Retirement Plan with company match up to 30%
• Life insurance and accident insurance
• Special Program Options FSA & EAP
• Referral Bonuses and Employee Discounts Program
• Continuous Training for your Professional Development & Life Skills Courses
• Fun Company Sponsored Events
• Working in a dynamic, collaborative, and fun environment
• Coached and supported career growth

What Will I Do?

• Work onsite at Service Champions, Pleasanton Support Center
• Handle outbound calls to existing customers
• Book appointments at a high conversion rate
• Use a solutions-based approach to solve client needs
• Accept in a timely manner inbound calls from our clients
• Escalate customer concerns as needed
• Achieve and exceed productivity goals while maintaining high quality

Client Support Center hours of operation Monday through Friday 700 am to 700 pm, Saturday/Sunday 800 am to 500 pm

Do I have What it Takes?

• 1 year Call Center experience preferred
• STRONG SALES experience and background preferred
• Experience with Microsoft, Word, Outlook, CRM systems
• Must be able to type a minimum of 40WPM, using multiple monitors, keyboards, mouse and headset
• Exceptional phone and interpersonal skills
• Exceptional written and verbal communication skills
• Ability to gather information, schedule appointments, answer inquiries, and log call outcomes in client database.
• Use provided leads to make outbound calls to offer our products and services.
• Use product knowledge to showcase the solutions that our company can offer to prospects.
• Understanding customers' needs and identifying upselling opportunities.
• Enter accurate and detailed records of client interactions and actions taken
• Strong judgement skills to make sound business decisions and resolve issues in a clear, calm, and diplomatic manner
• Ability to work shifts that include evenings and weekends.
• Service Titan experience preferred but not required

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.

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