Job File Coordinator

SERVPRO of Vacaville / Dixon; Omaha (NE); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

On-site fitness room

401(k) matching

Competitive salary

Health insurance

Dental insurance

Vision insurance

Paid time off

Profit sharing

Training & development

Job summary

SERVPRO Team Toft in Omaha seeks a highly organized Job File Coordinator to support restoration operations and office teams by managing project documentation and ensuring compliance from start to finish.

You will monitor active job files, coordinate with production, maintain WIP tracking, review notes and photos, and assist with invoicing and closeout while delivering professional communication with customers and insurance representatives.

Qualifications

• High School Diploma or GED required.
• Experience in office coordination or administrative roles preferred.
• Restoration/insurance industry experience is a plus.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office (Outlook, Word, Excel).
• Experience with Xactimate or insurance claims preferred.
• Ability to pass a background check.

Responsibilities

• Monitor active job files daily for accuracy, completeness, and compliance.
• Coordinate with production teams to ensure field documentation is submitted timely.
• Maintain and update Work-In-Progress (WIP) tracking.
• Review project notes, photos, and supporting documentation.
• Create or review estimates based on project scope and documentation.
• Perform internal audits of job files prior to submission and invoicing.
• Ensure insurance carrier and client program requirements are met.
• Review timestamps, photos, moisture logs, and supporting documents for quality assurance.
• Coordinate with accounting for final invoicing and job closeout.
• Communicate professionally with customers, insurance representatives, vendors, and team members.
• Assist operations and office departments as needed.

Skills

Attention to detail

Multitasking

Written and verbal communication

Customer service

Education

High School Diploma or GED

Tools

Microsoft Office (Outlook, Word, Excel)

Xactimate / insurance claims

Job description

Responsive recruiter

Benefits:

• on Site Fitness room/Gym
• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Profit sharing
• Training & development
• Vision insurance

SERVPRO Team Toft is seeking a highly organized and detail-oriented Job File Coordinator to support our restoration operations and office teams. This role is responsible for managing project documentation, tracking job progress, coordinating communication between departments, and ensuring all job files are complete, accurate, and compliant from start to finish.

The ideal candidate thrives in a fast-paced environment, can manage multiple priorities, and takes pride in keeping projects organized and moving efficiently.

Responsibilities

• Monitor active job files daily for accuracy, completeness, and compliance
• Coordinate with production teams to ensure field documentation is submitted timely
• Maintain and update Work-In-Progress (WIP) tracking
• Review project notes, photos, and supporting documentation
• Create or review estimates based on project scope and documentation
• Perform internal audits of job files prior to submission and invoicing
• Ensure insurance carrier and client program requirements are met
• Review timestamps, photos, moisture logs, and supporting documents for quality assurance
• Coordinate with accounting for final invoicing and job closeout
• Communicate professionally with customers, insurance representatives, vendors, and team members
• Assist operations and office departments as needed

Qualifications

• High School Diploma or GED required
• Previous office coordination, administrative, estimating, or insurance experience preferred
• Restoration, construction, or insurance industry experience is a plus
• Strong attention to detail and organizational skills
• Ability to multitask in a fast-paced environment
• Excellent written and verbal communication skills
• Strong customer service skills
• Proficiency in Microsoft Office Suite including Outlook, Word, and Excel
• Experience with Xactimate or insurance claims preferred
• Ability to pass a background check

Benefits

Available Day 1:

• 6 Paid Holidays
• PTO accrual starting immediately

After 60 Days:

• 50% Employer-Paid Health Insurance through Blue Cross Blue Shield
• Optional Vision, Dental, and Heritage Family/Global Life coverage

After 6 Months:

• 401(k) with company match up to 4%
• Profit Sharing

After 1 Year:

• $1,000 Annual Anniversary Bonus each year.

All offers of employment with SERVPRO of Omaha Team Toft are contingent upon the successful completion of a background check and verification of employment eligibility through the Form I-9 and electronic employment verification process.

Each SERVPRO Franchise is independently owned and operated. All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by SERVPRO Industries to SERVPRO Franchises should be reviewed and approved by the Franchise's attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and SERVPRO Franchises may choose whether or not to use them.

Compensation: $22.00 - $26.00 per hour

Picture yourself here fulfilling your potential.

At SERVPRO, you can make a positive difference in people’s lives each and every day! We're seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.