Job File Coordinator

Servpro Industries, Inc.; Nashville (TN); On-site; USD 30,307 - 34,440; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

401(k)

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Job summary

SERVPRO Team Dixon - Belle Meade / West Nashville seeks a Job File Coordinator to manage all aspects of disaster restoration job files from first notice to final closeout.

You will monitor progress, prepare estimates, and act as the conduit between customers, insurers, and field technicians to keep projects moving smoothly. Strong organization and communication are essential.

Qualifications

• Strong organizational skills with attention to detail.
• Excellent written and verbal communication.
• Ability to manage multiple files and tasks concurrently.

Responsibilities

• Manage job files from initial notice to closeout.
• Monitor status and audit compliance across active caseload.
• Prepare accurate job file documentation and preliminary estimates.
• Serve as liaison between customers, insurance adjusters, and field staff.
• Ensure timely communication and resolve questions before they become problems.
• Draft correspondence and support day-to-day office operations.

Skills

Organizational Skills

Written Communication

Verbal Communication

Multitasking

Microsoft Office

Customer Service

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

SERVPRO Team Dixon - Belle Meade / West Nashville

Job File Coordinator

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources
• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance

Every file tells a story of a home put back together. You make sure it has a happy ending.

When disaster strikes, our crews are the first ones through the door - but it's the Job File Coordinator who keeps the whole operation running behind the scenes. You're the connective tissue between the field, the office, the customer, and the insurance company, making sure every job moves smoothly from first call to final invoice.

If you're the kind of person who color-codes your to-do list, never lets an email sit unanswered, and gets genuine satisfaction from a perfectly organized file - we want to talk to you.

Why Join SERVPRO Team Dixon?

Compensation & Schedule

• $22-$25/hour based on experience
• Bi-weekly payroll
• Monday-Friday daytime schedule - no on-call rotation

Benefits Package

• Medical Insurance: company pays 60% of the premium (after 60 days)
• Dental & Vision Insurance
• 401(k): company matches up to 4% of employee contribution (after 90 days)
• Life Insurance: $25K policy (company-paid)
• Accident Insurance (company-paid)
• Long-Term Disability (company-paid)
• Short-Term Disability
• Critical Illness & Hospital Indemnity Insurance
• Health Savings Account
• Employee Assistance Program (company-paid)
• Paid Time Off (PTO): eligible after 90 days
• 8 Paid Holidays (after 90 days)
• Annual Performance Reviews
• Professional Development: training and opportunities to earn industry certifications
• A supportive office culture where your organization skills are genuinely valued

What You’ll Own

• Manage job files from first notice of loss through final closeout - nothing slips through the cracks on your watch
• Monitor job status, work-in-progress, and audit compliance across an active caseload
• Build preliminary estimates and prepare accurate job file documentation
• Serve as the go-to liaison between customers, insurance adjusters, and our field technicians
• Keep communication moving - calls returned, emails answered, questions resolved before they become problems
• Prepare job file reports and support the audit process so every file is clean and closeout-ready
• Draft correspondence, maintain filing systems, and support day-to-day office operations

What You Bring

• 1-3 years of experience in this or a similar role preferred
• Previous experience in office administration, customer service, insurance, or project coordination is a plus
• Outstanding organizational skills and an eye for detail - you catch what others miss
• Strong written and verbal communication; comfortable on the phone with customers and adjusters
• Ability to juggle multiple job files at once without losing track of a single one
• A calm, professional presence when situations get stressful - because for our customers, this is often the worst day of their year
• Proficiency in Microsoft Office; comfort learning new software systems
• A team-first attitude and willingness to jump in wherever the office needs support

Our Core Values Define Our Team

• Built on Trust - We do what's right, even when no one's watching
• A Place to Call Home - You're not just a number here-you're family
• Master Where You Are - Own your role and grow in it
• Onward and Upward - We embrace challenges and keep pushing forward
• Practice Stewardship - Take care of the people, equipment, and opportunities around you

Ready to Be the Reason Every Job Runs Smoothly?

If you're organized, driven, and energized by keeping chaos in order - SERVPRO of Belle Meade/West Nashville is ready for you.

This offer is contingent upon the successful completion of a background check, drug screening, and MVR screening.

Each SERVPRO® Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever.