Job File Coordinator

ServiceMaster Clean of Fraser Valley; Nashville (TN); On-site; USD 30,307 - 34,440; Full time

Benefits offered by this job

Health insurance

Advancement opportunities

Paid time off

Training & development

Vision insurance

Wellness resources

401(k)

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Job summary

SERVPRO Team Dixon — Belle Meade / West Nashville is seeking a detail-oriented Job File Coordinator to keep the workflow running smoothly from first notice of loss to final closeout.

You’ll be the liaison between customers, insurance adjusters, and field technicians, responsible for accurate documentation, timely communication, and compliant audit-ready files.

The role offers a Monday–Friday daytime schedule with competitive pay and opportunities for advancement through training and development.

Qualifications

• 1–3 years in a similar role preferred
• Experience in office administration or customer service is a plus
• Strong organizational skills and attention to detail

Responsibilities

• Manage job files from first notice of loss through final closeout
• Monitor job status, work-in-progress, and audit compliance
• Build preliminary estimates and prepare accurate job file documentation
• Serve as liaison between customers, insurance adjusters, and field technicians
• Maintain timely communication; respond to calls and emails
• Prepare job file reports and support the audit process

Skills

Organizational skills

Written and verbal communication

Multitasking

Customer service orientation

Microsoft Office proficiency

Tools

Microsoft Office

Job description

Job File Coordinator

SERVPRO Team Dixon — Belle Meade / West Nashville

Every file tells a story of a home put back together. You make sure it has a happy ending.

When disaster strikes, our crews are the first ones through the door — but it's the Job File Coordinator who keeps the whole operation running behind the scenes. You're the connective tissue between the field, the office, the customer, and the insurance company, making sure every job moves smoothly from first call to final invoice.

If you're the kind of person who color-codes your to-do list, never lets an email sit unanswered, and gets genuine satisfaction from a perfectly organized file — we want to talk to you.

Benefits

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources
• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance

Why Join SERVPRO Team Dixon?

Compensation & Schedule

• $22–$25/hour based on experience
• Bi-weekly payroll
• Monday–Friday daytime schedule — no on-call rotation

Benefits Package

• Medical Insurance: company pays 60% of the premium (after 60 days)
• Dental & Vision Insurance
• 401(k): company matches up to 4% of employee contribution (after 90 days)
• Life Insurance: $25K policy (company-paid)
• Accident Insurance (company-paid)
• Long-Term Disability (company-paid)
• Short-Term Disability
• Critical Illness & Hospital Indemnity Insurance
• Health Savings Account
• Employee Assistance Program (company-paid)
• Paid Time Off (PTO): eligible after 90 days
• 8 Paid Holidays (after 90 days)
• Annual Performance Reviews
• Professional Development: training and opportunities to earn industry certifications
• A supportive office culture where your organization skills are genuinely valued

What You'll Own

• Manage job files from first notice of loss through final closeout — nothing slips through the cracks on your watch
• Monitor job status, work-in-progress, and audit compliance across an active caseload
• Build preliminary estimates and prepare accurate job file documentation
• Serve as the go-to liaison between customers, insurance adjusters, and our field technicians
• Keep communication moving — calls returned, emails answered, questions resolved before they become problems
• Prepare job file reports and support the audit process so every file is clean and closeout-ready
• Draft correspondence, maintain filing systems, and support day-to-day office operations

What You Bring

• 1–3 years of experience in this or a similar role preferred
• Previous experience in office administration, customer service, insurance, or project coordination is a plus
• Outstanding organizational skills and an eye for detail — you catch what others miss
• Strong written and verbal communication; comfortable on the phone with customers and adjusters
• Ability to juggle multiple job files at once without losing track of a single one
• A calm, professional presence when situations get stressful — because for our customers, this is often the worst day of their year
• Proficiency in Microsoft Office; comfort learning new software systems
• A team-first attitude and willingness to jump in wherever the office needs support

Our Core Values Define Our Team

• Built on Trust – We do what's right, even when no one's watching
• A Place to Call Home – You're not just a number here—you're family
• Master Where You Are – Own your role and grow in it
• Onward and Upward – We embrace challenges and keep pushing forward
• Practice Stewardship – Take care of the people, equipment, and opportunities around you

Ready to Be the Reason Every Job Runs Smoothly?

If you're organized, driven, and energized by keeping chaos in order — SERVPRO of Belle Meade/West Nashville is ready for you.

Apply today and join a team that's making it "Like it never even happened".

This offer is contingent upon the successful completion of a background check, drug screening, and MVR screening.

Each SERVPRO Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever.