Job Coach - Supported Employment

Goodwill Industries of Greater New York and Northern New Jersey; New York (NY); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Generous time-off

Health benefits

Retirement matching

Transit benefits

Job summary

Goodwill Greater New York and Northern New Jersey (GWNYNJ) is seeking a dedicated DSP-Job Coach to support individuals with disabilities across NYC. You will manage a caseload, provide individualized guidance, and help participants obtain and maintain employment through in-field visits and hands-on coaching.

This full-time role offers extensive benefits starting at $20/hour. You’ll document progress in the EHR system, collaborate with families and employers, and travel throughout the five

Qualifications

• Associate’s degree required or preferred.
• 1+ year of experience working with people with disabilities preferred.
• Strong communication and interpersonal skills required.

Responsibilities

• Manage a caseload and provide individual assistance to individuals with disabilities.
• Conduct field visits across NYC to support employment goals.
• Maintain accurate case notes and documentation in the EHR system.

Skills

Teaching

Patient demeanor

Communication

Travel readiness

Education

Associate’s degree

Tools

EHR Platform

SAP

Job description

Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. We believe that diversity drives innovation and strengthens our workplace. We are committed to fostering our inclusive environment where all employees feel valued, respected, and empowered to contribute fully. We welcome applicants of all backgrounds, identities, experiences, and abilities.

About This Role

Manage a caseload by providing individual assistance and guidance to individuals with disabilities, helping them obtain, train and maintain employment. The most prevalent disability group is Intellectual/Developmental Disability; others may include mental illness, visual impairment, or other conditions. At Goodwill, we support persons with Intellectual & developmental disabilities and neurodiversity (Autism Spectrum) in obtaining and maintaining employment. The DSP‑Job Coach works directly with and supports individuals and families in finding a job and career. Full‑time employment with many benefits starting at $20/hour (equivalent to $40,000/year).

Are you a good match for the Job Coach Role?

• Comfortable travelling throughout NYC and visiting multiple work sites throughout the day.
• Enjoy teaching and encouraging others how to complete a task.
• Patient when explaining and demonstrating tasks.
• Willing to roll up sleeves and demonstrate proper ways to clean or stock merchandise on shelves or communicate with others.
• Able to write clear and concise progress notes immediately after service delivery.
• Communicate with other team members to keep everyone informed and support program success.

The Awesome Things You’ll Do

• Maintain departmental billing efficiency standards.
• Maintain accurate daily case‑notes, monthly summaries, SAP’s and other necessary documentation in a timely manner on the agency’s Electronic Health Record Platform (EHR).
• Conduct site visits with participants and employers throughout NYC Region to provide support services.
• Maintain and update key information in EHR records to ensure audit‑ready records.
• Assist in transitioning youth from school and unemployed individuals through a formal “Discovery” to explore possible careers.
• Work effectively with consumers to obtain/maintain employment.
• Write clear and concise case notes and service plans promptly.
• Cooperate with other Goodwill and non‑GW programs.
• Build relationships with consumers, parents, therapists, group homes, and employers to facilitate positive progress toward employment goals.
• Help consumers remove obstacles and barriers toward employment goals.
• Engage employers to facilitate accommodations and address workplace issues for better job retention.
• Maintain contact with consumers and employers to identify and resolve problems early, preventing job loss or program termination.
• Use good interpersonal skills.
• Flexible schedule and travel throughout 5 boroughs; most time is spent out in the field at multiple sites daily.
• Assist consumers in achieving independent functioning at work.
• Coaches are encouraged to directly assist in job development activities and efforts.
• Additional duties as requested by Manager.

Our Must Haves

• Minimum preferred: Associate’s degree.
• Preferred: 1+ year of experience working with people with disabilities.
• Graduates of specialist DSP training programs such as Educational Opportunity Center graduates may be considered.

Special Working Conditions

• Job primarily consists of field on‑site and off‑site face‑to‑face visits with consumers.
• Travel throughout NYC mostly on public transportation.
• Expected to make site visits during consumer work schedules, including evenings and weekends.

What We Offer

• Generous time‑off policy.
• Health, wellness and financial resources to support personal goals.
• Robust health benefits: medical, dental, vision, parental leaves and company‑sponsored life insurance.
• Retirement matching programs and contributions.
• Transit and commuter benefits.

If you require a reasonable accommodation at any point in the application or interview process, or if you are unable to apply through our recruitment portal, please contact us at [e-mail]. We are happy to assist and ensure you have an equal opportunity to apply.