JIT Customer Operations Specialist

Yokohama TWS; Houston (TX); On-site; USD 42,000 - 57,000; Full time

Benefits offered by this job

Medical, Dental, & Vision

HSA/FSA Options

401K with Company Match

Company Paid Life Insurance

Paid Time Off

Holiday Calendar

Employee Assistance Program

Volunteer Programs

Employee Referral Program

Professional Development Assistance

Job summary

Yokohama TWS North America, Inc. seeks a Just-in-Time Customer Operations Support specialist to coordinate between customer, sales, customer service and the Houston warehouse, ensuring accurate, efficient, responsive service for a key JIT customer.

This onsite role requires strong Excel, CRM/ERP familiarity, and bilingual English/Spanish abilities; you will produce reports, monitor inventory, shipments, and coordinate with mounting/production teams to meet commitments.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• 1–3 years of experience in sales administration, customer service, order management, analytics, or related role.

Responsibilities

• Serve as a primary administrative and customer service support resource for a key just-in-time customer program, helping ensure accurate, responsive, and timely coordination of customer requirements.
• Support the daily operation of the customer program by coordinating requirements, checking production status, validating inventory availability, and following up on shipments.

Skills

Customer service

Admin coordination

Order follow-up

Data accuracy

Excel skills

CRM/ERP systems

Bilingual EN/ES

Education

High school diploma or equivalent

Associate or bachelor’s preferred

Tools

Excel

CRM/ERP systems

Job description

Yokohama TWS North America, Inc. seeks a Just-in-Time Customer Operations Support specialist to coordinate between customer, sales, customer service and the Houston warehouse, ensuring accurate, efficient, responsive service for a key JIT customer.

This onsite role requires strong Excel, CRM/ERP familiarity, and bilingual English/Spanish abilities; you will produce reports, monitor inventory, shipments, and coordinate with mounting/production teams to meet commitments.