Customer Account Coordinator

TOP Group - Japanese Recruiting Agency; San Diego (CA); On-site; USD 52,000 - 76,000; Full time

Job summary

Customer Account Coordinator role with a Japanese electronics components manufacturer in San Diego. You will manage outbound shipments, monitor inbound shipments, and coordinate with planning teams to ensure on-time delivery.

Ideal candidates hold a Bachelor’s degree in Business, have SAP and Excel proficiency, strong communication, and multitasking abilities, with familiarity in U.S. import logistics preferred. This is a full-time, direct-hire position in the San Diego area.

Qualifications

• Bachelor’s degree in Business or equivalent professional experience.
• SAP software experience and proficiency in Excel.
• Excellent verbal and written communication skills.
• Excellent multitasking ability.
• Familiarity with U.S. import logistics and freight forwarder processes (preferred).
• Understanding of procurement, inventory control, and customer service operations (preferred).

Responsibilities

• Manage outbound shipments, order releases, and urgent delivery requests.
• Monitor inbound shipments; report delays and file claims for lost/damaged goods.
• Conduct monthly transit time analysis and logistics reporting.
• Allocate inventory during supply-constraint periods and coordinate with planning teams.
• Maintain logistics data, warehouse reports, and invoices.
• Process internal orders for excess stock and monitor transfers.
• Handle carrier plate orders, forecasts, pricing updates, and RMAs.
• Support cross-dock/in-bond documentation, 3PL data reviews, and monthly reporting.
• Provide team backup and assist with additional tasks as needed.

Skills

SAP experience

Excel proficiency

Communication skills

Multitasking

Education

Bachelor’s degree in Business

Tools

SAP

Excel

Job description

We are partnering with a Japanese electronic components manufacturer seeking to add a Customer Account Coordinator to their team.

Title: Customer Account Coordinator

Type: Full-Time, Direct Hire

Key Responsibilities

• Manage outbound shipments, order releases, and urgent delivery requests
• Monitor inbound shipments; report delays and file claims for lost/damaged goods
• Conduct monthly transit time analysis and logistics reporting
• Allocate inventory during supply-constraint periods and coordinate with planning teams
• Maintain logistics data, warehouse reports, and invoices
• Process internal orders for excess stock and monitor transfers
• Handle carrier plate orders, forecasts, pricing updates, and RMAs
• Support cross-dock/in-bond documentation, 3PL data reviews, and monthly reporting
• Provide team backup and assist with additional tasks as needed

Qualifications

• Bachelor’s degree in Business or equivalent professional experience
• SAP software experience and proficiency in Excel
• Excellent verbal and written communication skills
• Excellent multitasking ability
• Familiarity with U.S. import logistics and freight forwarder processes (preferred)
• Understanding of procurement, inventory control, and customer service operations (preferred)