Jira SME

Workiy Inc.; United States; Remote; USD 100,000 - 150,000; Full time

Job summary

Workiy Inc. is seeking an experienced Jira Subject Matter Expert to administer Jira, configure workflows, and customize setups to meet varied project needs. This remote role requires strong collaboration with project teams and stakeholders to ensure governance and best practices.

The ideal candidate will design Jira configurations, integrate with Jira APIs, and support reporting, while maintaining standards across projects and helping drive continuous improvement.

Qualifications

• Experience configuring Jira for multiple project types and business requirements.
• Ability to design and implement Jira workflows, screens, custom fields, schemes, permissions, and notifications.
• Configure Jira to align with project delivery processes and team structures.
• Collaborate with project managers, technical teams, and stakeholders to gather requirements.
• Document Jira configurations, workflows, and administrative procedures, ensuring governance and best practices.

Responsibilities

• Configure and administer Jira projects based on different business requirements.
• Design and configure Jira workflows, issue types, screens, custom fields, schemes, permissions, and notifications.
• Configure Jira for multiple project types and ensure alignment with delivery processes.
• Work with stakeholders to understand Jira requirements and translate them into configurations.
• Provide guidance to Jira users and project teams, supporting enhancements and changes.

Skills

Jira administration

Workflow design

Jira configuration

Jira customization

Stakeholder collaboration

Reporting and dashboards

Governance and best practices

Tools

Jira

Confluence

ScriptRunner

Groovy

Job description

This is a remote position. We are looking for an experienced Jira Subject Matter Expert (SME) with strong hands‑on experience in Jira administration, configuration, and customization. The ideal candidate should be capable of configuring Jira to support different types of projects, workflows, teams, and business requirements.

Requirements

• Configure and administer Jira projects based on different project and business requirements.
• Design and configure Jira workflows, issue types, screens, custom fields, schemes, permissions, and notifications.
• Configure Jira for multiple project types and ensure the platform aligns with project delivery processes.
• Work closely with project managers, technical teams, business stakeholders, and other teams to understand Jira requirements.
• Customize Jira workflows and project configurations to improve project tracking and visibility.
• Support Jira automation and integrations where required.
• Troubleshoot Jira configuration, access, and project‑related issues.
• Maintain Jira standards, governance, and best practices across projects.
• Provide subject‑matter expertise and guidance to Jira users and project teams.
• Support Jira enhancements, changes, and continuous improvement initiatives.
• Document Jira configurations, workflows, processes, and administrative procedures.
• Ensure Jira configurations support effective reporting, tracking, and overall project visibility.

Preferred / Nice‑to‑Have

• Experience with Atlassian Cloud or Jira Data Center.
• Experience with Jira integrations and APIs.
• Knowledge of Confluence.
• Experience with ScriptRunner / Groovy.
• Experience supporting Jira migrations or implementations.
• Experience working in large enterprise environments.

Location & Time Zone

• Remote – candidates can be located anywhere.
• Must be able to work/cover Pacific Standard Time (PST) business hours.