Jira Admin

ProArch; United States; On-site; USD 110,000 - 150,000; Full time

Job summary

ProArch is seeking an experienced Jira/Confluence Administrator to support and optimize both self-hosted and Atlassian Cloud environments in a United States-based setup.

You will manage permissions, workflows, and integrations while maintaining reliability, backups, and performance. The role emphasizes hybrid cloud readiness, SSO integration, and automation to improve ITSM and agile processes.

Qualifications

• 7+ years of Jira/Confluence Administrator experience, preferably in a self-hosted environment.
• Proficiency with Jira project/workflow configurations, custom fields, dashboards, and permission schemes.
• Experience with Linux system administration, scripting (Bash, Python), and application monitoring.
• Familiarity with ITSM or Agile workflows.
• Comfortable supporting users and resolving technical tickets.
• Strong communication, documentation, and collaboration skills with cross-functional teamwork.

Responsibilities

• Support and maintain self-hosted and Atlassian Cloud environments with migration readiness and hybrid expertise.
• Manage user permissions, projects, workflows, schemes, plugins, and integrations.
• Administer Confluence spaces, templates, and macros; manage Jira integrations with external systems.
• Ensure system reliability, uptime, performance, and backups.
• Support transition to Atlassian Cloud, including user provisioning and SSO (Okta, Azure AD).
• Automate processes and reporting; implement best practices for issue tracking and agile boards.
• Integrate Jira/Confluence with Azure DevOps and other tools.
• Administer and customize apps like ScriptRunner, Automation for Jira, Insight/Assets; build lightweight automations using REST, Groovy.

Skills

Jira admin

Confluence admin

Linux admin

Scripting

ITSM

Agile workflows

Communication

Documentation

Cross-functional teamwork

Tools

ScriptRunner

Automation for Jira

Insight/Assets

Azure DevOps

Job description

Responsibilities

• Support and maintain both self-hosted and Atlassian Cloud (SaaS) environments as needed, with migration readiness and hybrid expertise.
• Manage user permissions, projects, workflows, schemes, plugins, and integrations.
• Administer Confluence spaces, templates, and macros; manage permissions and integrations with Jira and external systems.
• Ensure system reliability, uptime, performance, and backups.
• Support the transition to or coexistence with Atlassian Cloud, including user provisioning, SSO integration (Okta, Azure AD), and cloud-based app support.

Process Automation & Tooling :

• Support team initiatives by automating common processes and reporting.
• Implement best practices for issue tracking, agile boards, SLAs, and project templates.
• Integrate Jira/Confluence with other tools like Azure DevOps.
• Administer and customize apps like ScriptRunner, Automation for Jira, Insight/Assets, etc.
• Build lightweight automations and integrations using REST API, Groovy, and automation rules.

User & Service Support:

• Respond to service desk tickets related to Jira/Confluence and other supported tools.
• Provide user training, documentation, and technical support to internal teams.

Team Collaboration:

• Work closely with stakeholders from Engineering, Security, and Operations.
• Contribute to internal projects such as access automation, or policy implementations.
• Assist with other tools and platforms under the Enterprise Operations scope.

Requirements

• 7+ years of experience as a Jira/Confluence Administrator, preferably in a self-hosted environment.
• Proficiency with Jira project/workflow configurations, custom fields, dashboards, permission schemes.
• Experience with Linux system administration, scripting (Bash, Python), and application monitoring.
• Familiarity with ITSM or agile workflows.
• Comfortable supporting users and resolving technical tickets.
• Strong communication, documentation, and collaboration skills, with a proven record of cross-functional teamwork.
• Proven ability to deliver high-quality, maintainable solutions in a fast-paced environment.
• Demonstrated commitment to ownership, continuous improvement, and being a reliable, respectful team member.

Preferred qualifications:

• Atlassian Certifications (ACP-100, ACP-120, ACP-200)
• Experience supporting both Atlassian Server/Data Center and Cloud
• Familiarity with Agile/DevOps toolchains (e.g., Azure DevOps, GitLab, CI/CD systems)
• Familiarity with SSO/IDP integration (e.g., Okta, Azure AD)
• Experience with ScriptRunner, REST API, or automation tools