Jira Service Management & Confluence Data Center Administrator

Ariel Partners; Washington (District of Columbia); On-site; USD 120,000 - 170,000; Full time

Job summary

Ariel Partners is seeking a Jira Service Management & Confluence Data Center Administrator to remotely manage and optimize enterprise Atlassian platforms for BOP operations. You will handle configuration, automation, and plugin management to support service management workflows.

The role requires 5+ years of Jira administration, strong knowledge of Jira workflows and security, and experience with ScriptRunner, REST APIs, JMWE/JSU, and Deviniti tools, in enterprise settings.

Qualifications

• 5+ years of Atlassian Jira administration experience.
• Experience supporting Jira Service Management and Confluence Data Center environments.
• Strong knowledge of Jira workflows, permissions, automation, and enterprise configurations.
• Experience with ScriptRunner, Groovy scripting, REST APIs, JMWE, JSU, Deviniti plugins, and Insight Asset Management.
• Experience supporting enterprise-scale Atlassian environments.
• Ability to meet DOJ/BOP security clearance requirements.

Responsibilities

• Administer Jira Service Management and Confluence Data Center environments, including configuration, user management, workflows, permissions, and security settings.
• Perform platform maintenance, upgrades, patching, troubleshooting, and performance optimization.
• Configure and support Jira workflows, issue types, screens, fields, queues, dashboards, and service desk processes.
• Manage and customize Atlassian Marketplace applications, including Deviniti, Appfire (JSU/JMWE), Adaptavist ScriptRunner, and Insight Asset Management.
• Develop and maintain Jira automation, Groovy scripts, custom workflows, REST API integrations, and process improvements.
• Support Confluence Data Center administration, including spaces, permissions, clustering, indexing, integrations, and content management.
• Configure and maintain authentication, SSO, LDAP/Active Directory integrations, and security controls.
• Develop reports, dashboards, documentation, and knowledge materials.
• Provide technical support, issue resolution, and user guidance for Jira and Confluence users.

Skills

Jira administration

Confluence administration

Jira Service Management

Automation & scripting

Groovy scripting

REST APIs

ScriptRunner

JMWE/JSU Deviniti plugins

Insight Asset Management

Enterprise Atlassian configurations

Security clearance (DOJ/BOP)

Tools

Jira Service Management

Confluence Data Center

ScriptRunner

JMWE

JSU

Deviniti plugins

Insight Asset Management

Job description

SCOPE OF SERVICES

The Jira Service Management & Confluence Data Center Administrator will provide remote administration, configuration, maintenance, and optimization support for enterprise Atlassian Jira Service Management and Confluence Data Center platforms. The resource will manage workflows, permissions, integrations, automation, plugins, security configurations, and platform enhancements to support BOP service management operations.

Key Responsibilities

• Administer Jira Service Management and Confluence Data Center environments, including configuration, user management, workflows, permissions, and security settings.
• Perform platform maintenance, upgrades, patching, troubleshooting, and performance optimization.
• Configure and support Jira workflows, issue types, screens, fields, queues, dashboards, and service desk processes.
• Manage and customize Atlassian Marketplace applications, including Deviniti, Appfire (JSU/JMWE), Adaptavist ScriptRunner, and Insight Asset Management.
• Develop and maintain Jira automation, Groovy scripts, custom workflows, REST API integrations, and process improvements.
• Support Confluence Data Center administration, including spaces, permissions, clustering, indexing, integrations, and content management.
• Configure and maintain authentication, SSO, LDAP/Active Directory integrations, and security controls.
• Develop reports, dashboards, documentation, and knowledge materials.
• Provide technical support, issue resolution, and user guidance for Jira and Confluence users.

MANDATORY SKILLS/EXPERIENCE

Note: Candidates who do not have the mandatory skills will not be considered

• 5+ years of Atlassian Jira administration experience.
• Experience supporting Jira Service Management and Confluence Data Center environments.
• Strong knowledge of Jira workflows, permissions, automation, and enterprise configurations.
• Experience with ScriptRunner, Groovy scripting, REST APIs, JMWE, JSU, Deviniti plugins, and Insight Asset Management.
• Experience supporting enterprise-scale Atlassian environments.
• Ability to meet DOJ/BOP security clearance requirements.

Preferred Qualifications

• Atlassian Jira Administrator certification.
• Experience supporting government, federal, or regulated environments.
• ITIL/ITSM experience.

At Ariel Partners, we solve the most difficult problems that inhibit technology from enabling our customers to achieve their goals. Our vision is to be recognized by our stakeholders as an elite provider of IT solutions, so when they have their biggest challenges, we are on their short list. We are looking for team members who share our values of: Integrity to do the right thing even when it hurts; Commitment to the long-term success and happiness of our customers, our people, and our partners; Courage to take on difficult challenges, accept new ideas, and accept incremental failure; and the constant pursuit of Excellence. Ariel Partners is an Equal Opportunity Employer in accordance with federal, state, and local laws.