Jira Configuration Developer/Administrator

Ariel Partners; New York (NY); On-site; USD 55,000 - 83,000; Part time

Job summary

Ariel Partners seeks a part-time Jira Configuration Developer/Administrator to design and manage configurations in Jira Software Cloud and Confluence Cloud, migrating from ServiceNow Strategic Portfolio Management to Jira Software and integrating ServiceNow ITSM to Jira Software.

The role emphasizes configuring permissions, workflows, security for PII, and creating custom fields with ScriptRunner to automate complex tasks. Collaboration with HR and IT teams is essential.

Qualifications

• Proven experience configuring Jira Software Cloud and Confluence Cloud.
• Strong understanding of Jira workflow creation, permission schemes, and security.
• Experience with Jira migrations and consolidations.
• Proficient with plugins such as ScriptRunner, Zephyr, Timesheets, Structure, Timeline.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills, both verbal and written.
• Bachelor’s degree in Computer Science, Information Systems, or related field.
• Jira Administrator certification or similar qualifications preferred.

Responsibilities

• Develop and implement Jira Service Management (JSM) configurations for Jira Data Center and Cloud.
• Configure permissions so issues are editable by team members but read-only for non-team members with exceptions for product owners.
• Implement security to restrict PII to HR where appropriate.
• Create workflows including assignment pop-ups when items enter development.
• Support team, value stream, and portfolio level workflows, visuals, and metrics.
• Enable forecasting and planning using Monte Carlo simulations.
• Create Kanban boards with advanced workflows and closing statuses such as 'closed normally' or 'discarded'.
• Define new work item types (Enhancement, Project, Initiative, Epic, Feature, etc.) and link types.
• Use ScriptRunner and related tools to create custom fields and automate tasks.
• Manage migrations between ServiceNow ITSM, Jira Cloud, and Confluence Cloud.
• Conduct Jira consolidation projects to streamline platforms.

Skills

Jira Software Cloud

Confluence Cloud

Workflow creation

Permissions schemes

Security in Jira

Jira migrations

Plugins (ScriptRunner)

Zephyr

Timesheets

Structure

Timeline

Communication

Education

Bachelor’s degree in CS/IS or related field

Jira Administrator certification preferred

Tools

ScriptRunner

Zephyr

Timesheets

Structure

Timeline

Job description

• NYC, NY
• Information Technology

We are seeking a skilled Jira Configuration Developer/Administrator to join our team for part-time work supporting our client. The ideal candidate will be responsible for developing and managing configurations in Jira Software Cloud and Confluence Cloud. The work involves migrating from ServiceNow Strategic Portfolio Managementto Jira Software and integrating ServiceNow ITSM to Jira Software. This role demands a deep understanding of Jira’s capabilities and a knack for creating tailored solutions to meet complex business needs.

Key Responsibilities :

• Develop and implement configurations for Jira Service Management (JSM) and Jira Data Center (Jira DC).
• Configure permissions in Jira to make issues in one project editable by team members, but read-only for non-team members, with exceptions for product owners.
• Implement security measures to ensure items containing PII, like social security numbers, are visible only to the HR department.
• Develop a workflow that triggers a pop-up for assigning assignees when items move into the development phase.
• Support workflows, visualizations, and metrics at the team, value stream, and portfolio levels
• Establish a strong forecasting and planning capability leveraging Monte Carlo simulations
• Create Kanban boards with sophisticated workflows including specific conditions for closing items, including 'closed normally' and 'discarded' statuses.
• Define and configure new work item types including Enhancement, Project, Initiative, Epic, Feature, and more, along with link types
• Utilize ScriptRunner and Rovo to create custom fields and automate complex tasks.
• Manage migrations between ServiceNow ITSM, Jira Cloud, and Confluence Cloud, ensuring data integrity and minimal disruption.
• Conduct Jira consolidation projects to streamline platforms and improve efficiency.

Skills and Qualifications :

• Proven experience in configuring and managing Jira Software Cloud and Confluence cloud.
• Strong understanding of workflow creation, permission schemes, and security in Jira.
• Experience with Jira migrations and consolidations.
• Proficient in using plugins such as ScriptRunner for Jira, Zephyr, Timesheets, Structure, and/or Timeline
• Excellent problem-solving skills and attention to detail.
• Strong communication skills, both verbal and written.
• Bachelor’s degree in Computer Science, Information Systems, or a related field.
• Jira Administrator certification or similar qualifications preferred.

At Ariel Partners, we solve the most difficult problems that inhibit technology from enabling our customers to achieve their goals. Our vision is to be recognized by our stakeholders as an elite provider of IT solutions, so when they have their biggest challenges, we are on their short list. We are looking for team members who share our values of: Integrity to do the right thing even when it hurts; Commitment to the long-term success and happiness of our customers, our people, and our partners; Courage to take on difficult challenges, accept new ideas, and accept incremental failure; and the constant pursuit of Excellence. Ariel Partners is an Equal Opportunity Employer in accordance with federal, state, and local laws.