Jira Solutions Architect

Ariel Partners; New York (NY); On-site; USD 150,000 - 190,000; Full time

Job summary

Ariel Partners is seeking a Jira Solutions Architect to design and oversee Jira Software Cloud and Confluence Cloud deployments for client implementations. You will guide migrations from ServiceNow SP to Jira Cloud, and integrate ServiceNow ITSM with Jira Software, ensuring scalable, secure architectures.

The ideal candidate brings deep Jira expertise, strong problem-solving, and the ability to train teams on best practices while working with cross-functional stakeholders.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Proven experience as a Jira Solutions Architect or similar role.
• In-depth knowledge of Jira Software Cloud and Confluence Cloud.
• Strong understanding of IT service management and SDLC.

Responsibilities

• Design and implement robust Jira solutions using Jira Software Cloud and Confluence Cloud.
• Collaborate with clients to tailor Jira architectures to business needs.
• Lead integration of Jira with other tools and systems for cohesive workflows.
• Ensure performance, scalability, and security of Jira solutions.
• Support workflows, visualizations, and metrics at team, value stream, and portfolio levels.
• Provide technical leadership and best-practice guidance for Jira configuration and customization.
• Stay updated with Jira developments and apply advancements to solutions.
• Conduct training and workshops on Jira functionalities and best practices.

Skills

Jira Solutions Architect

Jira Software Cloud

Confluence Cloud

IT service management

Software development life cycle

Problem solving

Communication skills

Education

Bachelor's degree in Computer Science or Information Technology

Tools

ScriptRunner for Jira

Zephyr

Timesheets

Structure

Timeline

Job description

We are looking for a Jira Solutions Architect to join our client implementationteam. This role involves providing expert solutions and architectural guidance for migration from ServiceNow Strategic Portfolio Management to Jira Software Cloud and Confluence Cloud, and for integrating ServiceNow ITSM with Jira Software. The ideal candidate will have a strong background in designing and optimizing Jira solutions to meet complex business requirements.

Key Responsibilities:

• Design and implement robust solutions using Jira Software Cloud and Confluence Cloud.
• Collaborate with clients to understand their business needs and tailor Jira architectures accordingly.
• Lead the integration of Jira with other tools and systems to create cohesive and efficient workflows.
• Ensure optimal performance, scalability, and security of Jira solutions.
• Support workflows, visualizations, and metrics at the team, value stream, and portfolio levels
• Establish a strong forecasting and planning capability leveraging Monte Carlo simulations
• Create Kanban boards with sophisticated workflows including specific conditions for closing items, including 'closed normally' and 'discarded' statuses.
• Provide technical leadership and guidance in best practices for Jira configuration and customization.
• Stay abreast of the latest developments in Jira technologies and incorporate these advancements into solutions.
• Conduct training and workshops for clients and internal teams on Jira functionalities and best practices.
• Troubleshoot and resolve complex issues related to Jira implementations.

Skills and Qualifications:

• Proven experience as a Jira Solutions Architect or similar role.
• In-depth knowledge of Jira Software Cloud and Confluence Cloud.
• Strong understanding of IT service management and software development life cycle.
• Excellent problem-solving skills and the ability to work in dynamic environments.
• Proficient in using plugins such as ScriptRunner for Jira, Zephyr, Timesheets, Structure, and/or Timeline
• Strong communication skills, with the ability to engage effectively with technical and non-technical stakeholders.
• Bachelor’s degree in Computer Science, Information Technology, or related field; relevant certifications in Jira are highly desirable.

At Ariel Partners, we solve the most difficult problems that inhibit technology from enabling our customers to achieve their goals. Our vision is to be recognized by our stakeholders as an elite provider of IT solutions, so when they have their biggest challenges, we are on their short list. We are looking for team members who share our values of: Integrity to do the right thing even when it hurts; Commitment to the long-term success and happiness of our customers, our people, and our partners; Courage to take on difficult challenges, accept new ideas, and accept incremental failure; and the constant pursuit of Excellence. Ariel Partners is an Equal Opportunity Employer in accordance with federal, state, and local laws.