Jira Service Desk & Confluence Data Center Remote Administrator - USC, GC

Vinsys Information Technology Inc; United States; Remote; USD 80,000 - 110,000; Part time

Job summary

A leading IT services firm is looking for a remote Jira Service Desk and Confluence Data Center Administrator. In this mid-senior level role, you will provide comprehensive system administration and user support, manage incidents, and ensure compliance with security requirements. Proven experience in Jira and Confluence, along with strong troubleshooting skills, is essential for success in this contract position.

Qualifications

• Proven experience administering Jira Service Management and Confluence Data Center.
• Expertise with Deviniti plugins and Appfire plugins.
• Strong troubleshooting skills, including workflow debugging.

Responsibilities

• Provide comprehensive system administration of Jira Service Desk and Confluence Data Center.
• Deliver user support, including troubleshooting access/permissions issues.
• Manage and resolve incidents and problems.

Skills

Jira Service Management

Confluence Data Center

Deviniti plugins

Adaptavist ScriptRunner

Jira Insight Asset Management

Troubleshooting skills

Tools

JIRA

Confluence

Appfire plugins

Job description

Overview

Jira Service Desk and Confluence Data Center Remote Administrator — Remote opportunity for a Federal client. Location: Remote. Visa: Only USC & GC.

Responsibilities

• Provide comprehensive system administration of Jira Service Desk and Confluence Data Center (user management, project configuration, workflow customization, patching, and upgrades).
• Deliver user support, including troubleshooting access/permissions issues, training, and documentation.
• Perform customization and optimization of workflows and system performance to meet organizational needs.
• Implement integration and automation with external systems using Jira automation, Appfire, Adaptavist ScriptRunner, and other plugins.
• Ensure security and compliance with DOJ/BOP policies, including role-based access controls, issue security schemes, and LDAP/SSO integration.
• Generate and maintain dashboards, reports, and analytics to track KPIs, service desk performance, and asset management data.
• Manage and resolve incidents and problems, with proactive measures to improve reliability and prevent recurrence.
• Support Confluence Data Center administration (installation, configuration, clustering, performance optimization, backup/disaster recovery, migration, and plugin management).

Required Skills & Expertise

• Proven experience administering Jira Service Management and Confluence Data Center.
• Expertise with Deviniti plugins (Dynamic Forms, Queues, Issue Templates, Extension for JSM).
• Proficiency with Appfire plugins (Surveys for Jira, JSU Automation Suite, JMWE).
• Strong knowledge of Adaptavist ScriptRunner (Groovy scripting, automation, custom JQL, REST API integrations).
• Experience with Jira Insight Asset Management (schema setup, imports, automation, reporting).
• Advanced understanding of roles, permissions, and issue security schemes.
• Confluence Data Center expertise (clustering, reverse proxy configuration, SSO, security audits, scaling, migration, upgrades).
• Strong troubleshooting skills, including workflow debugging, log analysis, and plugin compatibility checks.
• Ability to create documentation and training materials for technical and non-technical users.

Security & Clearance Requirements

• Must meet DOJ/BOP personnel security clearance requirements, commensurate with the sensitivity of data accessed.
• U.S. Citizenship is strongly preferred (required for most DOJ/BOP roles).

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Information Technology

Industries

• Software Development